JoHN WAS PUNCTUAL IN DELIVERING AND INSTALLING THE INSERTS HOWEVER, THEY WERE NOT WHAT WE WERE PROMISED AND THAT IS VERY DISAPPOINTING. THERE WAS A MISUNDERSTANDING ON BOTH SIDES AND JOHN HAS SINCE APOLOGIZED AND WE DO ACCEPT HIS APOLOGY AND REALIZE THAT THIS HE HAD DONE BEST.
- Approximate cost of services:
- $700.00
- Company Response
This is unfortunate. As based on the previous 87 reviews, I do not go out of my way to disappoint and dissatisfy my current or potential customers. I will take responsibility for my communication. What was understood as one thing was misunderstood as another. I never deceive people. I try to explain myself to the best of my abilities. In this case, there was a large misunderstanding on the privacy level of the stained glass doorlites chosen. Stained glass and wrought iron entrances are never 100% private unless, flat coloured textures are used. Light will shine behind clear or opaque textures, which will allow shadows or silhouettes to be visible (at night). There were frosted bevels in this particular model, which have clear spots. Yes, you can see directly into your home, when looking through these spots; if someone has their face right against the glass (no matter what time of day). This was demonstrated to this customer. Most stained glass and wrought iron has a 90% or above privacy level. This model was in that range. My apologies for the miscommunication. Regards John