The Home Improvement Group - THIG

Thank you for the great review. We are very proud of our Electrical and HVAC Teams and I will be sure to pass on this review. We look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
905-502-0204

Hi Tatiana,

I would like the opportunity to respond to your review as there are 2 sides of this to be considered.

To begin with, the original start date for your project was indeed October 19, and yes Shawna did reach out as Dwayne was delayed by another project and the new Start date of Nov 2 was agreed on. When it was advised to Shawna that Dwayne would not be able to begin on Nov 2 as arranged she went above and beyond to ensure another trade could begin your job as promised without a further delay. On the day of the job start the team did become aware that there was a structural issue that required addressing before the deck work could begin and you were contacted immediately as this work was not on the original estimate as it would have been unknow until demo was completed. Upon your approval of the additional work the work continued without delay. Aldo did reach out to advise that Graeme had not ordered a few pieces of the Trex materials required and both he and the office tried multiple suppliers to source this materials ASAP (due to COVID the sourcing of all building materials is very difficult, Home Depot was a 4 week delivery). As the work continued with the materials that were already on site in a timely manner, the only delay was waiting for the additional material required in order to complete the work.

Overall your project ran very smoothly aside from a 2 week delay from original scheduled job start. As you mentioned Aldo is a fantastic trade and project manager and was in constant contact with your husband Mario in regards to the progression of work and timelines. As was Shawna who consistently followed up with you by email when you could not be reached by phone. You were notified by email when Graeme suddenly departed for personal reasons and provided Christine's contact information if you had any questions or concerns, but never reached out until this review.

You also fail to mention that we only sent 1 email requesting a payment that was due "at the start of demo" and wasn't requested until demo was complete, nor that final payment is processed within 24 hours hours of project completion but we also held of in processing until your roofer could attend to complete his portion of work (which had nothing to do with our work) but we delayed payment processing for more than 10 days as a good will gesture.

Overall your project ran very smoothly and turned out very well, and I believe any potential customer reading your review will take your words with a grain of salt. Looking at your final 2 comments, I believe YOUR motivation, not ours, is greed as you were looking for a monetary discount for a 2 week delay to start your project.

Your deck turned out fantastic and was completed in a timely manner. Hoping you enjoy your beautiful deck for years to come.

Merry Christmas
The Home Improvement Group

Good Afternoon

It was a pleasure working with you. Our Handyman of the Day offer fulfilled your project needs. Please don't hesitate to call us again for an renovation/handyman work you require in the future.

Stay Safe

Regards
Merry

The Home Improvement Group would like to thank you for taking the time to post this review on work completed. Feedback on our work is much appreciated and we will share your comments with the Trades that worked on your project.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Hi Daniel:

Thank you for a great review. We will make sure Hemron is told about how pleased you were with his work and professional approach to your project. The Home Improvement appreciates your feedback.

Sincerely

Merry Robertson
Inside Sales & Customer Service

Thank you for your review. We are glad we fulfilled your timeline for your home sale. We understand how sensitive timing an be. Please keep us in mind for your new home, we enjoyed working with you.

Regards
Graeme.

Hello and thank you for the kind review. Ben and his team pride themselves in great quality work and customer service. We at The Home Improvement Group always put our best foot forward to ensure all our customers are happy with there end results.

Please keep us in mind for any future work you have small or big..

It was a pleasure working with you. Have a good long weekend and enjoy your new space.

Regards
Christine

Thank you for the review, it was an absolute pleasure working with you. Our trades take pride in all the work they do. Les is very knowledgeable with all types of renovations and his attention to detail is his strength. Enjoy your new kitchen, I hope you create lots of great memories in your new space. Enjoy the rest of the summer and look forward to working on your next project.

Regards
Christine

Eric, I am taken back by your review. Below is our conversation with our Architect and myself and our commitment to you and your project.

This is to clarify the original proposal that the client requested to be executed, which was completed at the time he had requested as per the first encounter.

This email surpasses any financial agreements between THIG and the client.

This email is to strictly clarify that the following original requests of the client has been completed. As well as to clarify that the proposal of the laneway house was a design proposal to upgrade the concept, these were not working drawings.

The inconveniences of this proposal were conversed at the moment via a three-way conversation over the telephone between the client, the President of THIG, and I. Where I inputted my opinion post my meeting with the in-charge of the Zoning Dept – City of Toronto.

After this conversation all three parties agreed on the outcome and I acted consequently: the original garage + storage proposal.

As the client confirms in the email below.

Subject: Re: Revised Quote-Garage with Storage

Hi Christine,

I am on the same page with you regarding garage + storage option as a remedial plan to the original contract. So not to worry. As you could already see, I paid my fees and what I promised timely, in full, without fail, several times in my business dealing with THIG already. So please go ahead with the garage with storage option, you have nothing to worry about from me.

Thank you.

Regards
Client

I am concerned as to why the client is bringing up something that was already conversed, finalized and discussed in the past, contradicting as it was said previously to his conclusion stated in his email on March 3rd.

The client has the latest proposal drawings, site plan and the only thing that is stopping us from moving forward is his rejection.

Hi Crane Pumps Thank you so much for the great review. It was a pleasure working on your project and our Team appreciates the positive review as everyone at The Home Improvement Group strives to achieve the best results for each and every project we work on. Your new space looks fantastic much brighter and modern, we wish your company much success. We hope that you will keep us in mind for any other future projects you may have.

Thank you so much for the great review. It was a pleasure working on your project and our Team appreciates the positive review as everyone at The Home Improvement Group strives to achieve the best results for each and every project we work on.

Our sincere thanks.

Shawna Vratsidas

Project Coordinator
The Home Improvement Group.
905-502-0204