Terrible service. Took them almost 5 hours to fix a clog. The entire time he was constantly on the phone asking for help, anytime I got an update on the situation he never had any idea on the issue. 4 hours in another plumber showed up, I had no idea he was coming, he just helped himself in, didn't introduce himself or acknowledge me until he wanted his money. They then deemed the issue as an "unusual circumstance" to try and jack the price. After talking with several other plumber companies all saying they weren't surprised about the situation being related to Mr. Roooters I was about to kick them out. Right when I was about to open my mouth they said they fixed the issue. They then pushed for all these extras I didnt need (I already had them). Very frustrating to deal with. Once they left I fell in the kitchen due to the floors still being soaked, as well as my bathroom. Both the kitchen and bathroom also had mud everywhere, most likely from their shoes. I thought it was all done once I cleaned it all up... When I went to wash my hands the bathroom sink was leaking. I went to check under the kitchen sink and it too was leaking. When I called them to ask for them to come back they blamed the pipes instead of themselves and wanted even more money to come back and fix THEIR problem.
- Approximate cost of services:
- $400.00