We had moved into our home in August and by September the weather started changing and we realized that the gas fireplace in the family room could be put to good use - but we had no idea how to turn it on and if it was safe (we did know the pilot light was out). I sent an email requesting a quote/service call and he called the following day and set up an appointment for a Sat morning. The service call itself was $125. He arrived promptly and was so polite. He was so meticulous in the way he set up (a blanket on the floor, no shoes). He said that it looked like the fireplace had never been cleaned and it probably could have been 'red tagged' - we could see how filthy it was once he opened it up. He cleaned every inch of everything - vacuuming every faux log and taking apart the pieces to clean them. Cleaned the glass with an anti-fog spray and was done in about an hour. He charged an additional $150 (can't recall exactly) for the cleaning (my husband gave him a little extra). I would only ask that he advise clients about the additional charge before doing the work (we would have done it regardless) - but there is nothing to complain about and we would call him again! His courteousness and promptness is something that is lacking with so many people these days. Thank you very much - we use the fireplace almost everyday. (We will definitely call him again next year - and see if he can help us with new fireplaces we are installing in the basement).
T. Fernando and K. Christian
- Approximate cost of services:
- $300.00
- Company Response
Hi Trifoila, Thank you for taking the time to write me a review. God willing I will continue to provide my customers the best services available in today's market. My service call are $125.00 for showing up and diagnostic, services,maintenance parts and labour are extra. According C.S.A standard a gas fireplace should be service and maintain once a year to avoid accident from happening such as leaks, delayed ignition, clogged pilot and burners etc.... The cleaning cost of a one sided gas fireplace is $175.00 + 125.00 =$ 300.00. I gave you a discounted price since you just moved into your new house and the job was done from top to bottom. Wish you and your family good luck and all the best. May Almighty God bless us all