Still have bugs after heat treatment
We had a heat treatment done after finding several baby bedbugs in the night- we’d been inspecting due to bites and followed the help of our cat who is an epic hunter.
The company assured us that we did not need to get rid of any furniture and we didn’t need to prep the apartment- the bugs would be gone in one day.
We did get rid of the mattress and bed as a precaution, it was tainted anyway.
Within days I had found new fecal matter on the new bed and a bug skin. The company insisted they needed a live bug for the garuntee to be in place. So they did a “residual spray” and assured us it would kill any more bugs. Now a week later I have been finding more evidence and the company is insisting we do not have bedbugs regardless of the dead bed bug in the trap (they say it’s a beetle- I disagree) bites and skins & itchy cat as well.
We are now paying for another company to treat our stuff as we move.
I would not recommend this company. I felt they used very bias opinion based “inspections” to get out of helping us with our problem. And honestly feel taken advantage of in a traumatic time.
- Approximate cost of services:
- $1,800.00
- Company Response
Hi. Thank you for sharing your feedback. We are saddened to hear that despite our best efforts you are still unsatisfied with our services. When we had initially provided you a consultation (July 23 ,2018), it was clearly mentioned by the technician that there was no bed bug activity and or evidence found in your unit. At the time, since your property manager had agreed to reimburse you for the amount of the treatment, you had decided to continue and proceed with the heat treatment for your own peace of mind, despite the results of the consultation. However, once the extermination was being performed at your property you started insisting that we price match and reimburse you the amount that you had already paid, as your property manager thought he could get a better quote. Even though that was very unreasonable at that point, we had still agreed to discuss the matter, if you were able to provide us quotation from a reputable company, but you were not able to do so.
Then, after a few days you started demanding a refund indicating that we had failed to provide you complete elimination and that you were getting bites. At that point you told us that you had a live bed bug in a jar. As a result, we had agreed to provide you a full refund if you were able to provide us any evidence. When we asked you to schedule an inspection the following day to verify if in fact you had found a bed bug in order to issue the refund, you changed your statement from having a live bedbug to having only a shell and asked us to provide you a follow up service instead. We gladly provided you a follow up service (Aug 02, 2018), and again no evidence was found in your unit.
Furthermore, once again after a few more days you got back to us with a picture indicating that you found a bed bug stuck in bed bug monitor. However, upon inspection (Aug 20, 2018) it was found that it was merely a beetle and dead spiders, and again no bed bug activity (live or dead) was found on either the mattress or the bed frame. At Pestend we work very hard to deliver our customers the highest level of customer service. We are disappointed to hear that after our best intentions and efforts you do not feel this way. Again, we would recommend that you consult a doctor to determine what may be causing what you think are bites on your body.Best Wishes,
Pestend Team