I called this company to help with a bedbug issue. While the company itself was professional, the technician that they sent (Fazee) was incredibly unprofessional both in his service and knowledge of the issue. He was condescending, answered his personal phone calls (while I waited for 10 minutes for him to begin the treatment), left my place in a mess (chemicals in the kitchen sink, box spring thrown back on my bed crooked), said he treated my suitcase/backpack that was right next to my bed (however when I came back they hadnt moved an inch and had not even been opened) (outlets next to my bed on one side had also been forgotten). I could write a lot more, but the point of this post is that I would not recommend this company because of this experience. Bed bugs (and any pest), are a major nuisance and hard to get rid of - if Im going to be paying hundreds of dollars for a service, then I think it justifiable to expect a service properly done (not rushed through/spaces forgotten) - and my home left in the state it came in.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for taking the time to express your concerns and provide us your feedback. We are always committed to delivering the best service experience possible to our customers; that is why customer feedback is very essential to help us preserve the high quality of our service, and ensure full customer satisfaction.
After reading your review, we had a chance to conduct a thorough investigation into the matter. Upon investigation, we discovered that out technician Fazee did make sure to clean the areas treated before he left, as he always does. In addition, we also found that your warranty was in fact expired at the time of your last service. However, as a courtesy and your peace of mind, we had provided you a complimentary service at no cost, as our goal is to always provide the highest level of customer service. Fazee is one of our best technicians, as we have received hundreds of positive reviews/feedback regarding him from his clients.
Best Wishes,
Pestend Team