I had always been a skeptic of Sears until now. I had to replace my furnace in the middle of Winter. I called Sears and they sent a sales person right over the next day. I had three estimates taken - one by Direct Energy, another by Home Depot, and the last by Sears and of all three Sears was the most affordable and had sales people that were the most knowledgeable. The Home Depot sales person just gave me a quote over the phone without even looking at the furnace (which is quite strange because how can you give a quote without seeing what work had to be done?). Direct Energy was very slow to respond, the sales person just tried to push the most expensive model which was about $1000 more than what everyone else was selling their furnaces for, and seemed to have little technical knowledge of the task at hand. The sears sales rep was very knowledegable, took actual measurements of the existing furnace and space, thoroughly discussed all the options available for me, and gave me a cost quote that was very reasonable, and also advised me of potential unforseen costs that could come up (luckily these did not come up but atleast he had provided me the information prior to). All in all, the work was done about 2 weeks later without a problem. The installers were quick and clean (did not make a mess of my house, laid tarp every where, and sweeped up after). Now we have an energy efficient furnace that is working without any problems (so far). Would highly reccomend Sears.
- Approximate cost of services:
- $4,000.00