Called Sears Home to fix furnace that needed a new part (I already knew which part as it had to be replaced 10 years earlier). Repairman gave estimate but was pushing for me to buy a new furnace and would not seem to take "not interested at the moment" for an answer. Anyway, he said he would be back the following day with the new part which he verified was available. Two Days later - still no repairman and it is cold outside. I call repeatedly only then to be told that the part is not available and the fee for the home call would be refunded. I call another company who fixes the furnace and gets the part from exactly the same supplier as Sears Home. Sears Home clearly did not want to fix the furnace since I would not buy a new one from them. Furthermore, they attempted to charge me for the home call and it took 4 calls to get the charged dropped. Promptly cancelled my Sears card and will not be buying anything from Sears again.
- Approximate cost of services:
- $450.00