Very dissatisfied with Sears Home Services. We purchased our home in 2011, at the time the AC unit was 3 years old, great selling feature for us. As luck would have it, the AC broke down at the beginning of this 2013 season (low refrigerant levels = leak), and several companies were quoting us at around $1200-$1800+ to perform a leak check, repair, and refill refrigerant. The unit (Kenmore) was installed in 2008, and is still technically under a "no hassle 5-yr warranty", however Sears will not honour the warranty as it was not transferred to us from the previous owner within 90 days from the point of sale.
This is simply a dishonest loop-hole...a way for the company to get out of honouring a warranty and avoid a repair bill. Many units now come with 10-year warranties...in this timeframe, the ownership of a house can change several times. The warranty should stay with the unit and the residence in which it was installed. If the company truly stood by the "quality" of their product, they would honour their "no hassle warranty". It makes no sense to us to repair the unit for this price, so instead we are faced with outright replacing a 5 year old unit. I will NEVER buy any Sears product or engage their home services, and I would advise all my friends and family to do the same.
- Approximate cost of services:
- $2,000.00