Techsystem

I think this company should be renamed "Techsystem Wizard" or "Adrian the Wizard".

This is the second time I've used this company's services. On both occasions, Adrian performed the impossible.

This time I called Adrian in to deal with a long-standing problem with my cable TV. I had been experiencing intermittent disruptions to my cable-on-demand channels ever since I moved into my condo two years ago.

The cable company had sent in no less than 15 to 20 technicians on many, many occasions and told me a zillion stories about the cause of the problem. I must have called the cable company 100 times. Still, the problem didn't get fixed.

Finally, a week ago, two cable company technicians visited my place again. This time they diagnosed the problem as the cable being damaged inside my unit. They said it was likely damaged behind the baseboard somewhere by the contractor who renovated my unit.

Previously, the cable company technicians had said the damage was likely outside my unit or a programming problem in the overall cable company system, among other stories.

The cable company technicians installed a new cable that ran across my livingroom floor to the opposite wall. They said that was all they could do ... or I could consider reconfiguring my livingroom to put my TV on the opposite wall ... or I could run about 100+ feet of cable all the way around the livingroom/diningroom and across the kitchen/diningroom floor to my TV. (My condo is large ... almost 1,500 square feet.) I was so upset.

I contacted Adrian who scheduled me for an appointment. Within 20 minutes of arriving at my place he had a theory about where the cable was damaged and he asked if he could remove one of the baseboards. I told him to go ahead.

As it turned out, Adrian had deduced the exact spot in my entire livingroom/diningroom where the problem existed. And, indeed, the contractor had put a nail into the baseboard that had penetrated the cable wire hidden behind.

Adrian fixed the cable and my TV works great now.

I am so grateful to Adrian. As I've said, he is a wizard. Don't hesitate to hire this guy. He is incredibly talented and honest and his price is extremely reasonable. I am going to hire him again to add some phone jacks as soon as I figure out where I want to put them.

Thank you, Adrian, for another great job!