Routine Cleaning of a Furnace Cosmopolitan Installed
Their service was appallingly bad. They broke a tube because of rough handling and they were unable to get a replacement part. The tech said the previous two cleanings had been done improperly. They never were able to fix the part they broke and they just refused to help us - extremely rude and dismissive service manager. We ended up going to another company altogether. All of this took place in the week before Christmas and in extreme cold.
- Approximate cost of services:
- $0.00
- Company Response
Dear Alex, we are sorry you had this experience, however we have no record of your cleaning job anywhere in our system. I personally looked into this by searching our system with your first name and by the job you describe. I would like to invite you to contact me at your earliest convenience. It is important for us to understand what really happened and how we can make amends. Sincerely, Ejay - Service Manager - cell number 647-896-2522