Horrible Experience with the Owner but the wood was nice
I purchased mercier hardwood. The wood itself is beautiful but my experience with the owner was not so great.
When my contractor started installing the wood, he realized he had over-calculated how much hardwood I needed, so I had 13 extra unopened boxes (approx $1500 worth of wood). He offered to sell the extra boxes for me but I thought I would contact TDI instead.
Fred, the owner of the store, very politely agreed to take it back but said I would have to deliver it to him and he would not be able to process my refund until he sold the wood. He assured me that it would sell very quickly as it was a popular choice with customers.
Then he avoided my calls and never returned any of my messages. When I finally did get hold of him, he tried to convince me that he doesn't owe me anything because the guy he sold my wood to, never paid him. I am just about to contact a lawyer. I hope nobody else has to go through as much trouble as I did.
I just bought another home and need 3000 sq feet of hardwood. I love mercier wood, but I will definately not be going back to TDI.
- Approximate cost of services:
- $8,000.00