Plumbers Direct

We have been "one of those" home owners with no much luck with our contractor...

We started our 2 story renovation back in August of 2012. Since then, our basement got flooded twice (that horrible June of 2013 and, recently, last October 2014).

After the first flooding, we were told that our sump pump was not properly connected to the outside (during the winter, due to the way the piping was built, the water was getting frozen inside the pipe rendering our sump pump totally "useless").

We tried to get this issue tackled in timely manner; however, due to legal issues with our previous contractor, we didn't get to it "on time". The end result was that our basement got flooded with almost half a meter of water...

I looked in Homestars for plumbers with good references and I liked what I read about "Plumbers Direct". We called them and Peter and his co-worker (sorry but I don't remember his name) arrived home, gave us a quote, I called my husband, we talked, soon after my husband phoned Peter and closed the deal.

They arrived the following morning, connected properly our sump pump to the outside of the house for which they had to dig a trench in our back yard so that they could create proper drainage and, since they were with their hands on the job, they also connected one of the down spouts to the underground - we were very happy about this too!

Since then, the basement is "once again" renovated and we have not had any problems; however, since now we are frantic every time there is heavy rain, one day, after going through a night of heavy rain and not having "heard" the sump pump "at all"...both my husband and I were concerned that something was "wrong" with it! My husband called Peter on the following day - a Sunday - and asked Peter to please come by our home and take a look...We needed reassurance that "all" was Ok and Peter came by and, after double checking that all was functioning properly, he left our house without charging us any fee for the service; however, leaving behind happy customers.

To the above, I have to add that, right after Plumbers Direct tackled our sump pump we requested from them to take a look to our ensuite's shower combo which, lately, was doing crazy things...Peter and his co-worker came twice to the house since the problem seemed to be a bit difficult to deal with; they ordered the necessary parts from the manufacturer and, unfortunately, after many hours spent trying to find what was wrong with the shower, they couldn't find the solution to the problem and, after letting us know about their findings, suggested that we should contact some other plumber since they couldn't fix the problem. Plumbers Direct not only didn't charge us for their services but also they provided us with written instructions for whichever other plumber we would contact so that they would have idea of what was going on with this thing...

If the above does not show that Plumbers Direct does have excellent professional ethic, I don't know what does...

We truly appreciate their service and knowledge and we, definitively, would recommend them any time..

Teresa and Dallas