Masterpiece Hardwood Flooring Ltd.

Floor Laying & Refinishing
CALGARY AB T3E 7J4
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HomeStars
Floor Laying & Refinishing
Masterpiece Hardwood Flooring Ltd.
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76%

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Reviews by rating (past 12 months)

Reviews for Masterpiece Hardwood Flooring Ltd.

Average customer rating:
10 10 (121 reviews)

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Jason M in Calgary
Jason M in Calgary
1 review Calgary, AB
10/10

House

Todd Cannings did a great job on our hardwood flooring. We have 4000+ square feet of hardwood to be installed and he took the time to determine the best way to put the floor down and he recommended some better wood than we originally had. We were very happy with his work. There were a few issues with the wood (product) and he worked with us to make sure the job was done in a very professional way. I would have no hesitation recommending Todd. He showed up on time, worked long hours and was positive through the entire process. I would definitely use him again and have no hesitation providing a reference for him.

Approximate cost of services:
$20,000.00
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Company Response

Hi Jason, thanks so much for your comments about the work we did for you. We really enjoyed working with you and your family. I hope we can team up together again for another project.
Thanks, Todd

Jeff Schroeder in Calgary
Jeff Schroeder in Calgary
2 reviews CALGARY, AB
9/10

Hardwood installation

Installation of hardwood was provided to a high professional detail level and we are very happy with the results. Tearout of old flooring was provided according to the schedule.
Cover up of kitchen and garage articles with poly lacked professionalism and an extra 15 minutues on there part would have saved me an hour or two so I would suggest you request a thorough cover up.
Overall I would certainly recommend the service but would suggest you request a professional cover up.

Following writing my first review the contractor came by our residence. He was truly concerned regarding my previous concern and apologized for the inconvenience. He provided us with a gift certificate for the time invested with our clean up. Very professional of Todd to revisit and talk things over.

Review has 1 previous version
Approximate cost of services:
$2,500.00
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Company Response

Hi Jeff, thanks so much for your feedback on the work we did in your home. I'm happy to hear you were overall content with the installation. I have spent some time thinking about your comments with the dust as this can be a concern for people during renovations. We do try to cover parts of the house when removing linoleum as this can be a very dusty process. Dust gets in the air and on our clothing and it's impossible to eliminate all of it even with covering up. I feel we could have done a better job covering up your cabinets but sometimes with the homeowners using the kitchen during the reno, it's difficult to keep the dust under control. Since we had to cut in your garage due to weather, I apologise if there was more dust than you anticipated. I should have noticed it and spent more time cleaning up. We have vacuums on our saws but they don't always catch everything and your particular species of wood has a fine dust particle as well as the MDF baseboard we cut.

We do hold our cleanliness standards high and I am glad you brought this to my attention. It's always a concern to me to cover personal items in a home due to liability if something were to get damaged or broken. I should have communicated what to expect upfront and allowed you time to remove or cover personal items. I also think we could have done a better job controlling the dust and for this I am sorry. This is an important aspect of the job for me and moving forward I'm looking into better dust control. I do appreciate the constructive feedback and I plan on making it up to you.
Thanks,
Todd

Gerry S in Calgary
Gerry S in Calgary
1 review CALGARY, AB
10/10

Instalaltion of 1300 Sq Ft of Hardwood on Main and Upper floors and Stairs

The instalaltion was completed on time and on budget. The quality of workmanship and attention to detail was excellent. His ability to take on new challenges and complete them without an issue showed us his versatility and experience in flooring installations. He was very knowledgeable and had made recommendations that enabled us to decide on various installation enhancements that made it end result more unique.

Todd was very professional in his business manner but was very easy to communicate with when discussing the job requirements and any changes that went into the installation of the flooring.

I would recommend Masterpiece Hardwood Flooring to anyone wishing to have their hardwood flooring installed by a very professional and experienced company.

Approximate cost of services:
$0.00
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Company Response

Thank you Gerry for your indepth review of the work done in your home. It's always nice to hear that the work was to a customers satisfaction. I appreciate your time in writing a review for your flooring experience.
Thanks, Todd

Dale Peterson in Calgary
Dale Peterson in Calgary
1 review Calgary, AB
9/10

Engineered Wood Flooring

I must concur with all the other reviewers; my project experience with Todd was a true pleasure. I had a rather small project but Todd treated it with respect and importance. The workmanship is immaculate and his manners were impeccable. He was also very helpful in ensuring I understood how to best care for the flooring. See ya next time.

Approximate cost of services:
$1,600.00
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Company Response

Thanks Dale! I'm happy to hear you found the floor care information helpful.
Todd

Katrina in Turner valley
Katrina in Turner valley
1 review TURNER VALLEY, AB
10/10

Hardwood flooring install

On first meeting Todd we found him very easy to talk to and he was able to answer all of our questions. We were concerned because our house has curved stairs and odd shaped rooms with angles. Todd had no problem working with these obstacles and his work was meticulous. Our floors turned out just as we had hoped....perfect! We were more than pleased with the craftsmanship and professionalism Todd displayed. We would recommend him to any of our closest friends and family.

Approximate cost of services:
$4,800.00
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Company Response

Thank you very much Katrina for the great feedback. I really enjoyed working with you and your family.
Todd

Mike in NE Calgary
Mike in NE Calgary
1 review Calgary, AB
10/10

Hardwood Installation

Met Todd at the home show and once we had him over for the appraisal we were ready to proceed.

Todd was able to come over to our home while we were gone on holidays and had the floor ready for us upon our return. He provides excellent workmanship and is meticulous. we have been living and walking on the flooring for the last two days and we can not stop looking at the floor and the great job Todd did.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Todd does everything right.
Any advice to offer fellow homeowners facing a similar project?
Get Todd to come over you will not be disappointed.
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Company Response

Thanks Mike for writing such a quick review! I also appreciate you having your house ready and moving most of the furniture before you left. I hope you continue to love your new floor.
Todd

Sally in Riverbend
Sally in Riverbend
7 reviews Calgary, AB
10/10

Floor Installation

Todd was the consummate professional. He did a great job ripping out and cleaning up. His cuts were great. He worked within our renovation schedule. He was also fast, and his estimate matched the cost. Thanks!

Approximate cost of services:
$1,600.00
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Company Response

Thank you Sally for the review. Great to see someone researching on Home Stars to find good contractors and companies to help them with their projects. I hope you enjoy your new flooring!
Todd

Penny Margetts in Calgary
Penny Margetts in Calgary
2 reviews CALGARY, AB
10/10

installation of laminate in large (829 sq. ft) basement

Todd had installed hardwood on my main floor and had done such a fantastic job I asked him to come back and install hardwood laminate in my basement. Once again Todd was on time, on budget and did an amazing job! I am very happy with my floors and look forward to having him back to do my stairs!

Approximate cost of services:
$1,900.00
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Company Response

Thanks Penny! It's been great working with you on your past 2 projects. I look forward to going back to do your stairs when you are ready. You'll love having your stairs in hardwood, they always look great!
Todd

Garry & Janet Dominick in Calgary
Garry & Janet Dominick in Calgary
1 review CALGARY, AB
10/10

Hardwood Installation on 2 floors

Todd gave us a quote and stuck to it and even though tearing out the old hardwood probably took longer than expected, he never complained or cut corners to save time. He and Andy were great to work with, always on time, polite, clean and absolutely meticulous in the work. We couldn't be happier with our beautiful floor and have highly recommended him to others and if we ever need flooring installed again, we definitely know who we'll be calling!!!

Approximate cost of services:
$5,000.00
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Company Response

Thanks Garry and Janet for your kind remarks on the work Andy and I completed in your home. You were wonderful to work with and I hope you enjoy your new flooring for many years!
Todd

Andrea Hansen in Calgary
Andrea Hansen in Calgary
1 review CALGARY, AB
10/10

Engineered wood floor installation

Todd was wonderful to work with and the engineered wood floors he installed look immaculate! I wish I know more people in Calgary to refer him to. I'd had other contractors quote on the installation, but found Todd to be most organized, polite, and the best priced. I was concerned about preserving the baseboard as I didn't want to repaint and Tod's attention to detail alleviated that concern altogether - it looks as though they weren't touched. It's been about five months since the floors were installed and they still look fabulous. During and after the installation, he was always responsive to calls, patient with my many questions, and accommodating of my schedule. Todd was also very helpful in ensuring I understood how to best care for the floors.

Approximate cost of services:
$4,000.00
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Company Response

Hi Andrea, thanks so much for your thoughful review of the work I did. It's nice to know that from the estimate to the completion of the install, it was a good experience for you. Taking proper care of your floor will ensure it will last longer and look great for many years to come!
Todd

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Masterpiece Hardwood Flooring Ltd.

Masterpiece Hardwood Flooring has blossomed out of many years of professional craftsmanship and working with a variety of products. We have specifically chosen our product lines for their beauty, variance in colour and finishing but most importantly, for the quality of the materials. Our hope is that through our time ...
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