We had a quote from Pavel at Ontario Windows and Doors Pro in June of 2010. The price was fair and the time line for install what we wanted. The day of instillation of our new windows and doors was July 9, 2010. Everything was going well until they got to our bathroom window. We had ordered frosted glass and it was clear. They assured me that they would install frosted glass at a later date. Also, the French door was very tight and I was told that over time it would loosen up.
I called to find our when they would install the frosted window countless times in Sept, October and November. Always being put off and told “when we have a guy in the area they will come and do it”. My husband called at the end of November and Pavel said someone would come in December. They finally came to install the frosted glass mid December, but had the wrong size. Since December the stripping has also come off our “tight” French door and the frame is warping. We have called them 2 times since and they have not responded.
If you choose to do business with this company, you better cross your fingers that nothing goes wrong because you’ll have a hard time getting them back to your house to fix their problems once they have your thousands of dollars!
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Fix issues in a timely fasion
- Any advice to offer fellow homeowners facing a similar project?
- Find someone else