Northern Comfort installed a new front door and garage door for me @ a total cost of $6350.00. I’m very happy with the new front door but the garage has a few problems.
1) I have no access to my garage except through the garage door so had to have an emergency key release installed. (See circled item on door). The key release doesn’t work so the wire cannot be pulled out. I was told by the service people that a new one was required.
Also there is something wrong with how the wire is installed because it seems to be too long, right now the excess is bunched up in top of the door so I don’t hang myself when I’m in the garage.
2) The trim around the door is warped and needs to be replaced.
Service people have been here three times and the only thing done was to curl the excess wire up in the door. The last service call was on Oct. 16th, 2018 and the service man had none of the items required to make the repairs.
I’m trying to set up an appointment with the installation manager.
- Approximate cost of services:
- $1,450.00
- Company Response
Hi Kathy, we are looking into this now and will get back to you.