Take the time to read the older reviews before deciding
It's strange to me that on some previous bad reviews the owner reply is that the customer is simply confused and that it wasn't Target that they hired. I also hadn't noticed how many "assisted reviews" there were. Overall, the service just wasn't that great.
The good: Price is cheap, the company sent me a copy of their insurance, they came as promised and they did deep clean 2 very filthy apartments. We felt bad for the cleaning ladies to do the work that we didn't even want to touch.
The bad: Never saw Ray. The ladies seemed to have no instructions of any kind. One of the ladies left for a while but I got charged the full day for all 3 of them. It was difficult to schedule them to come back and finish so we just did the rest ourselves.
- Approximate cost of services:
- $800.00
- Company Response
Thank you for your review and taken the time.
its one of those situations where a customer provided incorrect information,
upon arrival and initial inspection by the team leader ( as we do always), Team leader discovered a large amount of bed bug & Mold ( level 5) all over walls, appliances, floors,etc...\which we DO NOT clean.
the team leader explained the situation and walked away. with no hard feeling.we did not even charge him for late cancellation fee.
customer failed to let us know that his place is infected, instated he requested a maid service,
contacted the owner ( Ray ) asking him to come by and have a look!
owner ( Ray ) explained to him that he need to call the specialist people to deal with the bed bug and the mold, as we are a Maid service, and we do not do such jobs.
customer did not take it well, ( i guess ) as we never heard from him again.
technically we did not clean his place, the cleaners chose to walk away as its health & safety hazard .
looks like it was a last minute rush and he took his anger on us.bear in mind, we did a previous job for him, 3 week earlier, and he was extremely happy, with a big tip to the cleaners( which we are greatly appreciated )