Turnbull Roofing & Renovations Ltd

I had to replace the roof after noticing a leak that entered our kitchen ceiling. I found out that our shingles were the inferior and cheap “organic” type put on by the previous owner only 13 years ago.
After getting a few quotes and told by another couple of companies that they were booked solid for the next 4 months I decided to go with Turnbull. They were a bit more expensive but I felt very confident in their work after talking to Chris about what was required. I went with the Owen’s Corning TruDefinition Duration shingles.
After signing the quote, Chris mentioned that it would likely be 2 months until my roof could be completed but they would try to move our job up given our leak. He told us to let him know if we had anymore leaks and he would see what he could do. To my great surprise only 2 weeks after signing the quote Chris told us that our roof would be done!
The crew chief went over the work with me and even suggested extending the flashing below the upper roof so that it aligned with the lower roof and would provide more curb appeal. I thought that was very professional. He even agreed to take pictures of the new ice and water membrane for me. The crew finished the job in one day and did a good job of cleaning up – using the magnetic lawn mower collector to find the nails.
What really impressed me was that after I inspected the roof the next day and found a few things that needed to be fixed (for example, too much shingle overhang blocking the eavestrough), I called them and Chris came out to the house the next week and made a note of all the things I found and asked for my pictures. He assured me that the work would be completed and was great at communicating when this was going to happen. They did come back within 2 weeks of the original work and fixed everything. They even went the extra mile and provided me with some extra caulking tubes so that I could do some DIY maintenance on the roof.
I realize that sometimes mistakes happen but Turnbull really stepped up and took ownership of their mistakes and quickly fixed them. Chris was really good listening to my questions and explaining things to me. I feel very confident that Turnbull will stand behind their work and fix any issues during the warranty period. Their focus on customer service is the reason why I would choose them again.