I just wanted to send a note to you to recognize what a pleasure it is every time we have Brian your technician come to our house to service the furnace we bought from your company almost 6 years ago.
We woke up this morning to find our furnace was not working and I called furnace king before 8:00 and got a call back at 8:15 and was told you could have a technician here between 11 and 1. I was extremely pleased when I heard you were sending over Brian.
Every time Brian has been to our house, we have always appreciated his visits, from the vast knowledge he has about furnaces and air conditioners, to the ease he explains what he is working on and what needs to be addressed, to the friendly attitude he brings with every time he comes to our house. It is always a pleasure to have him here and we really appreciate the work he does on the furnace. He never makes me feel like he is rushed and always finds time to answer any questions I have. When my wife called me in the morning from work to find out when someone was coming, I told her it was Brian who was coming and she was very pleased because we both appreciate his knowledge, work ethic and his personality.
I just wanted to commend you for hiring someone as capable and talented as Brian.
Hope your business is going well and I will continue to recommend your company to anyone looking to either buy a new furnace and / or air conditioning or is just looking for a reliable company for service. I was glad to see your ads back in the Toronto Sun recently because although I know you don’t always get a lot of business from newspaper advertising, I only contacted your company 6 years ago because of the full page ads I read in the Toronto Sun. (And then Sandip did a great job selling me on the merits of your company.)
Thanks again for getting my heating back up and running today
- Approximate cost of services:
- $140.00
- Company Response
Thank you, you just made my day. One of the best compliments I receive is on the people that represent Furnace King. We are happy to have you as a customer and will always do our best to make you happy. Thank you for choosing Furnace King. Sincerely, Anthony Damiani.