Furnace King Home Services

We have been customers of Furnace King for over 10 years and decided have our 15 year old furnace replaced. Just to be clear this is a 9.5 rating (Home Stars rating system does not allow fractions). Sandip, the Home Comfort Advisor is a credit to the organisation. He was thorough in his initial "presentation" and his advice was honest and detailed. The installers, Junior and Konrad came within the time window and were overall, very friendly, courteous and efficient. There were a couple of minor issues with a small drainage pipe leak and an ill-fitting furnace filter cover which were both promptly fixed. No organisation is perfect but in our opinion what separates a good company from mediocre ones is how they resolve issues. In this case, Furnace King came through with a satisfactory resolution which is very reassuring. We understand that the filter cover was pre-fabricated in a metal shop prior to installation and although functional, was not, to be honest, well constructed. To be fair, this is a very minor issue and hence the slightly less than perfect score. We will still strongly recommend Furnace King!