Brinks Canada

Terrible installation, terrible service , terrible system.

I have had it for 3 months now and i have yet to have this system work for more than a week. My doorbell is now broken, I have a hole in my garage from the installer (which they told me they cant fix) and I am being over charged monthly and waiting on this to be rectified.

Worst company ever

Worst security company ever! Stay away. I got deceived before signing up. They made huge promises of how wonderful their ystem is & how great their customer service is. Beyond is an affiliate of Brinks and the manager is horrible to deal with. He blames any issues with their system on the home owner or the internet connection even though their test with my internet connection is always great. The secuirty hardware is full of flaws and never works seamlessly. The cameras are horrible. Changed the first cameras because the images were blurry. The new cameras voice speaker system is all muffled. I called to fix and 1.5 weeks later no one called back. I'm trying to cancel my contract because they can not fulfill their terms of providing a properly working secuirty system and they put through department and said soneone will call me right back to get cancellation finalized. 1.5 weeks later no one called me back. The cameras never connect without a glitch. They always take 2-3 attempts to connect. By the time the connection happens, if it happens, the person that rang the doorbell is gone. If it does connect it takes a long time to show up on your phone, 10-20 seconds. They don't like helping you when their are issues. Beyond/Brinks is a terrible company with a terrible security system.

after lengthy reviews with various companies this was the one which was best suited for our needs at this time; the installers were courteous and welcoming with all the our questions; the follow up for more questions and concerns were handled well; this should be a great relationship

During a false alarm, the company was persistent in trying to reach our family and at the same sent out a patrol car + dog to check out our house. Fortunately is was a false alarm, however, I feel that we are very secure based on their diligence and persistence.

I selected Brinks for my alarm system after having two other companies visit my home.

The salesman was great and even had a test keypad for me to try out. He was also very honest about the components I needed to install and the ones I didn't need, plus at the time, Brinks had a special package with a fancy alarm pad so I went for it.

The installer wasn't that great and didn't really think like a homeowner - he wanted to put my alarm behind the most inconvenient place behind my front door and I had to help him with placement of my motion detectors.

I do feel very confident in the monitoring system and the keypad that was installed is ridiculously easy to operate.

Installation was free with a 3 year contract at $40.00 a month monitoring fee. Salesman statemented and underlined in the contract that if I moved within the next 3 years to call Brinks and they will install another alarm at my new address if no alarm in that home for free (3 year contract signed at this point). A few days after the salesman visited an installer came and installed the alarm and I signed a form stating the work was completed. Couple years after I moved, 4 months left on my contract I moved. I called Brinks and they sent an installer. Installed alarm for free and asked me to sign a form stating that the job was completed. The installer was not a salesman. Two months after my contract was up I notified Brinks that I did not wish to renew my contract due to service issues with my current alarm (since I moved to my new location my alarm was not functioning well.. turning off and on with out me operating the system, Brinks has tried fixing it a number of times). I was informed then that I was in another 3 year contract that I signed when the installer was installing the second alarm.... It took months and help from the Better Business Bureau for Brinks Canada to apologize and omit their mistake and installers misrep. of the document he had me sign. Almost 7 months later I was able to have the contract terminated and monies reimbursed that Brinks was collecting from me after my original contract had expired.