Baker Plumbing & Heating

Plumbing
Calgary AB T2G 2A7
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Plumbing
Baker Plumbing & Heating
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61%

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Reviews by rating (past 12 months)

Reviews for Baker Plumbing & Heating

Average customer rating:
5.8 10 (12 reviews)

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Gary in Leduc
Gary in Leduc
0 reviews Calgary, AB
10/10

Excellent service!

Baker “plumbing”is an understatement! Over the last 10 years Baker has helped me with so much more… from simple plumbing issues, to the most complicated electrical, and HVAC concerns. Baker is always there. Not only are they speedy, on time and professional, Bob and his brigade will be there for you to answer any questions or alleviate any concerns before, during, or after any job that’s done. He is fair and upfront and is always interested in saving his customers the most amount of money possible. Kudus Bob. Thanks again!

Approximate cost of services:
$100.00
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Private User
Private User
Private User reviews Calgary, AB
10/10

No heat

Upstairs rooms were freezing this last cold snap. Called Baker to come out to get us warm. Quick to arrive, fixed my heat, price was reasonable. Thank you Baker Plumbing!

Approximate cost of services:
$445.00
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Bren in Calgary
Bren in Calgary
0 reviews Calgary, AB
10/10

Plumbing needs

Punctual, friendly, knowledgeable staff... The issue was explained and fixed promptly. Isaiah was personable yet professional! Appreciated the next day service, and the follow up from Bob regarding what the issue was and how it was resolved. 10/10 5 star, will recommend and use in the future

Approximate cost of services:
$175.00
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Scott David in Calgary
Scott David in Calgary
1 review Calgary, AB
10/10

Renovations

Hired Baker to complete a home renovation. They were responsive, cooperative and professional. With a project of this size, there are always a few challenges but Bob and his staff handled them all really well

Approximate cost of services:
$15,000.00
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Kelly from Calgary
Kelly from Calgary
2 reviews Calgary, AB
1/10

gas bbq hook-up

I was quoted $95 for the quick install job that took less than 1 hour and received a bill (after calling and emailing for 2 days) for $250... they increased the hourly rate, charged 2 hours (which they told me then for the first time was the min. charge) and added a mandatory $35 parts fee (although no parts were required). When I questioned it the lady I spoke to was rude and all they would do is charge the quoted hourly rate but still charged 2 hours + parts fee. Definitely NOT what I was quoted on the phone. It's too bad because the guy who did the installation was great and we would have been long-time customers had it not ended this way.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Steve from Calgary
Steve from Calgary
1 review Calgary, AB
0/10

clogged drain

Absolute rip off. I had a clogged drain and they claimed they needed a $350 "deposit" before they could come to my residence. Being in a bind I stupidly gave them my credit card info over the phone. They assured me it wouldn't nearly cost that much and I'd be reimbursed the difference. That was Feb 21. I received no receipt, no email invoice, no phone call after the service. Finally I call them back on March 3 after I see that the $350 was taken from my credit card. They claim they were coincidentally getting to my invoice that day. After a heated debate, I got $20 bucks back. $330 for a technician to spend 10 mins on a clogged drain? He was in and out within minutes. Pretty pricey in my opinion. But the fact that I had to be the one to track them down is ridiculous. Unprofessional and would never use them again.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Incredible! All pricing was discussed in depth prior to our arrival. I ensure you we would not have come without a deposit which was also explained. His bind was that he had to catch a plane in an hour and needed his drain issue addressed. We arrived within an hour of the call (after hours to boot), fixed his problem and he caught his plane. Tried to refund the difference but his card had expired!! Good thing we ran a deposit or we'd be fighting for our money now!!! Had an in depth discussion with this individual yesterday. He admitted that all pricing was discussed prior to our visit. He admitted that our service response time, professional tech and effectively addressing his issue went beyond his expectations. As admitted within his complaint he was well aware of the deposit and the reasons for it. During our follow up call yesterday he stated that their was still no issue with the toilet. As we always claim, on time, on budget (in fact under on this one), follow up call. Only issue is price which was discussed in detail prior to our arrival. We arrived on site in less than one hour after call. All the way around awesome service and professionalism from us in every aspect. He can try someone else next and compare. We remain committed to customer satisfaction despite some unreasonable clients (plumbing is not free). Call us back when you try someone else!!! The reason we now take deposits (no different than a hotel) is to ensure a smooth payment process. Anyone who only complains about the price has no idea of what the value of the service received is!! I should say as there is a theme in these negative reviews. Just because we are good at what we do doesn't mean we bill by the minute. All calls are subject to an hour and a half minimum which is also clearly explained. Good luck next time.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Baker Plumbing & Heating

As we do not actively promote our company on this site nor do we pay for its services. We would suggest visiting our website at www. bakerplumbing. ca or our social media accounts in Instagram, Facebook, Twitter, Linkedin for an update and accurate reflection of our business activities. Thank you! ...
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