This Company provided a CCTV (video surveillance) system which never operated satisfactorily from day one. I used him based on a referral and the referral too is very disappointed. The hardware is "ok", but the software system never worked consistently for more than a week at most. At its best, it was slow and very erratic. The software had to be used on a Windows XP server only. That should have been a tell tale sign of poor quality, given Vista had well been rolled out.
I had constantly attempted to access Hamid for assistance and he was always very difficult if not impossible to get a hold of. I often had to resort to private calling.
When I recently called to yet again raise my concerns, he noted that he did not have a 'crystal ball' in that he could not know the system is not working unless he's contacted. Meanwhile, I had emailed him several times during the 2 weeks prior to the call. He acknowledged the emails but said "he did not have a solution".
He finally came out and said that the system is now out of warranty and that any software "upgrade" would be additional. Of course, I was not interested in an "upgrade", but simply a working system. On top of that, I suppose he felt he could really take me for a ride by paying him even more money.
I would highly recommend you tread carefully if dealing with this Company and this individual and steer very clear.
Of course, you can go ahead and ignore this advice and trust "Hamid".
Welcome to the world of customer feedback...you can run but you can't hide.
- Approximate cost of services:
- $3,750.00
