We hired Ziad at Burl-Oak to redo our flower beds and sod our entire lawn. The work was completed in Sept. and it looked great. In the spring however, all most half of the perennials they planted had died and the grass was full of weeds and crab grass. The plants are guaranteed in the contract, so I contacted Burl-Oak and asked them to come and replace the dead plants and look at the sod. It has been nearly 2 months, and we have not been able to get them to come - despite making numerous appointments (and staying home waiting for them) which they never show up to. It has also become clear that they didn't clean out the old plants that were in the flower beds when they re-did them - I ended up having to dig up lots of old bulbs and plants myself as they were choking out the new ones. Overall I am very disappointed in the work and the service and would not recommend this company.
In addition - though Burl Oak Landscaping claims to have no association with Ziad (brother to the owner). I only contacted Burl Oak Landscaping, and it was Ziad they sent. The contract I signed has Burl Oak Landscaping on the top, and when contacted Lo'ay via email this spring about lawn maintenance (it was very early and we hadn't realized the poor product and service yet), it was Ziad's contact information and name they sent me.
- Approximate cost of services:
- $5,000.00
- Company Response
You have the wrong company. Ziad no longer works here and has not for 5 years. please review your contract the name and number should be on there. I would appreciate you remove this review from homestars. Thank you for your cooperation.
Hello Heather I understand that I may be related to Ziad, but I am also related to two other contractors who show up here on homestars for the same services. I repeat I am sorry you had a bad experience, but my company did not do the job, and this is not a kind of work we do. As you can see from all our previous comments we take great pride in our customer service. Do you feel this is fair to us as a company to be blamed for something we did not do?
I am sorry you have a bad experience but you really should take it up with Ziad at Burl-Oak Lawn Maintenance and snow removal, as there is nothing we can do about this from our end. I do not have an address and in the unlikely event i know whats going on, this kind of work is not something we do. We are Hardscape contractors and build driveways and patios. We do not do plantings and sod.