The seal on our refridgerator and freezer door was loose. Upon calling Future Shop to activate our extended warranty they referred us to Traz. An employee from Traz came out to our house to replace the gasket on our appliance. The gentleman ended up taking off the door and placing it on the ground. I asked him to take out the item from the door and he said it wasnt necessary. He ended up spilling most of the content from my fridge door down the door itself and all over my kitchen floor. When he finished he looked at me and smiled saying that at least my fridge was fixed and that he didnt really mean to give me extra work. I would not reccomend Traz for your repair needs.