Strokes of Genius Painting

Paint & Wallpaper Contractors
Ottawa ON K1K 2C5
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Strokes of Genius Painting
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Reviews for Strokes of Genius Painting

Average customer rating:
9.4 10 (113 reviews)

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linda in Nepean
linda in Nepean
1 review Nepean, ON
0/10

strokes of genius ..BEWARE of this painting company

We arranged a date for Jan 6 2012. i called Dan the nite before to confirm. He did not get back to me that nite. The next day I called and wrote emails for most of the day. HE DID NOT SHOW UP. The only way I was able to reach him was through the company where I purchased the coupon for his painting services. They finally reached him, and late in the day he called. He made up some excuse for not showing. We then arranged for the painter to come the next day. The coupon was for painter for a day...well I guess Dan the owner figures his painter can only accomplish one coat in each of two rooms.. I had moved the furniture, prepped the walls. So everything was good to go. The painter wasted alot of time packing and unpacking his tools, taking smoke breaks, going to his car to get more tools. In the end, he managed to only coat two rooms one time. No trim, or doors were done,as the owner claims below. Knowing he was paid already, the painter had no incentive to work fast and efficiently to get two coats of paint done ... it took him 2.5 hours to do one coat in my kitchen. The owner will not face the
real facts that the time was wasted by the painter...not anything to do with my paint.
He left me with a totally unfinished job...and when I spoke to the owner he said my expectations for the job was too high and I should go and find myself someone else to complete the job. He was yelling at me, and rude. He denies all this below.

This is a totally unprofessional company and I would be scared to have any more dealing with this owner. he has no integrity to make his customers satisfied...even for the most minimal amount of work. Please understand I had paid in advance for this job. He took the money and ran.

Approximate cost of services:
$150.00
What could this company do to improve their services?
they could honor their customer satisfaction...and make the customer completely satisfied, and not dance to his own interpretation of events which are not true.
Any advice to offer fellow homeowners facing a similar project?
do not go near this company....they are untrustworthy..especially if you pay them in advance...they have no incentive to do an honest job.
1 of 3 people found this review helpful.
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Company Response

Hello Linda, thanks for your feedback.

I trust that anyone reading your review here will do their due diligence, read the many reviews we have posted on this site and elsewhere (all oddly with 10/10 scores), as well as my own account of the events below, and then make their own decisions about the truth or falsehood of your claims.

1) Linda purchased a promotional voucher in December of 2010 for $150, which was for 7 hours of labour by one of our professional painters.
2) She called me on my cell phone over the Christmas holidays to book a date for the work. Because I was visiting family out of town at the time, I asked her to please email me to confirm the booking. She never emailed me, leaving me with no phone number or address to contact her.
3) Despite not having sent me her address, job details or contact information so that I could call to coordinate, she assumed we would show up on January 6.
4) She reached me by telephone at noon on January 6, I explained the miscommunication and told her that I would do two things: Arrange for one of my painters to come in on their day off, the following day (Saturday)
to do the work, and would allow him to work an extra hour for free (8 hours total) for the inconvenience.
5) Linda told me that she anticipated having two coats done on the walls, trim, closets and doors in a kitchen and one bedroom. I told her that it was unlikely my painter could complete all of this with two coats in 8 hours and that any time above this would need to be negotiated between us, to which she agreed.
6) On the Saturday, one of my competent and professional painters arrived at Linda's home. He began to paint the bedroom in question, only to find after the first coat that the paint she had purchased (a low-grade, inexpensive paint from a department store) had not been tinted properly.
7) I called Linda and explained that she could return the paint to a store to be corrected, and meanwhile my painter would shift his attention to the kitchen area.
8) My painter finished the first coat of the kitchen walls, trim and doors while Linda was out correcting the paint. When she returned, it was nearly 3pm and my painter had been working for 6 hours plus a half hour lunch. He then spent the next 2 hours putting a first coat of the now-correct colour onto the bedroom walls.
9) When he had reached the point of 7 hours plus the free hour I had agreed to, my painter called me to report and I asked to speak to Linda. To my surprise, she suggested that because we had not finished what she had expected in one day, that I ought to send a painter back another day to finish the job for no additional cost. This after having taken advantage of an excellent limited-time promotion that had allowed her a full day of labour for only $150, less than half our regular pricing.
10) I attempted to explain to Linda the unfairness of her request, but she was steadfast in her belief that she should get something for nothing. I did not yell at her, nor was I rude, as anyone who knows me can attest that I would never treat another person, client or not, in that manner.
11) However, after Linda blatantly threatened to give a (false) negative report to the BBB and here on Homestars if I did not send a free painter to her home, and refused to pay the $19.50 HST I was legally obligated to collect on site for her $150 voucher purchase (meaning that I will need to cover this amount out of pocket), I suggested that she would need to find another company to complete her project.

Please rest assured that I take great pride in my company and our dedication to quality workmanship and customer service, and that has not and will not change.

Sincerely,

Daniel Smith
Owner Estimator
Strokes of Genius Painting

Sly in South Keys
Sly in South Keys
1 review OTTAWA, ON
10/10

House painting

When we decided to paint the entire main floor, we had Strokes of Genius to give us one of the quote. From the get go, Dan was very transparent and gave us a quote for the complete work and with the best paint. Not like others who gave us quote with sub service such as touch up on baseboard and lower paint quality. Dan was able to help us immediatly with one of our issue which was finding the right paint colour. He recommended us an interior designer who helped us choosing the right colour.

Frank (François) was the gentlemen who showed up the first day . Frank was very polite and very professional. He did a first assessment and provided some suggestion for the work. Some of his suggestion was things that we didn't think of, ideas and how to care for the paint after. At the end of the day, Frank always cleaned up after him and made sure that everything was put away. Everyday, Frank asked if we were happy we the result so far. At the end of the work, Frank ensure that we had a chance to do a full review and suggested to bring Dan for the final review if we wanted. The floor has been cleaned of the dust and there was not even a trace that he was in our home. I can't press enough how happy we were with the quality of the work, how quick it was done and for Frank. We will for sure work we Stroke of Genius on our next project and will request that Frank do the job.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Christina1527
Christina1527
2 reviews Gloucester, ON
10/10

Interior painting of two main floors of townhome for house resale

Daniel did an amazing job and didn't even blink when I asked for an extremely short turnaround on the work. His crew did a beautiful job and my house looked great. It helped my home sell in less than 36 hours. Thanks Daniel!

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Monu Arora in Ottawa
Monu Arora in Ottawa
1 review OTTAWA, ON
10/10

Realtor Review

As a Realtor, punctuality, cost benefit, and customer satisfaction are all highly important criteria when conducting business. Strokes of Genius Painting" were hired to paint a clients property. The work was of high quality, done efficiently and in an timely manner. A $2,400 paint jog resulted in an increase in perceptual value of $20,000. The property is now sold !

Approximate cost of services:
$2,400.00
1 of 1 people found this review helpful.
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AM in Heron Park
AM in Heron Park
1 review Ottawa, ON
10/10

Painted interior

Strokes of Genius Painting painted my new home both on budget and on time. While this is now considered impressive for any contractor, Strokes of Genius Painting's high level of customer service went way beyond merely 'on budget and on time' to make sure that I was completely satisfied with the project, including their fine attention to detail, impecable tidy-up after the project, and even fixing mistakes made by a previous contractor. Not only would I recommend this firm to a friend... I already have (to several!).

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Brenda in the Glebe
Brenda in the Glebe
1 review Ottawa, ON
10/10

home painting

I was very satisfied with the painting job completed in my home by Strokes of Genius Painting. The painters were very professional and pleasant and were quick to respond to my requests concerning how the job was completed. I would not hesitate to recommend this company.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Andrew
Andrew
1 review Kanata, ON
10/10

Home Painting

We had Daniel and his company paint our new house. We are thrilled with the service and level of commitment that everybody showed to get the job done. Our house became just the way we wanted in the time that Daniel committed to us that the job would be done. His crew were outstanding and very committed to their work. I have already recommended them twice. You won't be disappointed.

Approximate cost of services:
$4,200.00
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Allen Granum in Almonte
Allen Granum in Almonte
1 review Almonte, ON
10/10

new home painting

We had Strokes of Genius do a bunch of painting in the house we purchased before we moved in. Dan came over and gave us a quick and fair quote with a comprehensive breakdown of the costs for each room and trim so we could pick and choose if we wanted. His team got then entire job done in just over 2 days. We were very pleased with the quality, the price, and the experience. Dan and his team provide a professional and quality service with a sebse of pride of workmanship. I would recommend them to anyone without hesitation.

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
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Moneca Kaiser Design Build
Moneca Kaiser Design Build
1 review Ottawa, ON
10/10

painting of three whole houses for my company moneca kaiser design build

They do great work, excellent service, friendly team that takes pride, they do most of the painting for my company now cause I don't have to worry when they do. www.mkdesignbuild.ca

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Lorelei in Greely
Lorelei in Greely
1 review Greely, ON
10/10

Interior house painting

Last year I hired Strokes of Genius to paint most of the interior of my home including ceilings and trim. It was a large job and they did it very well - even repainting rooms when I was not happy with the color. They stayed on schedule and their prices were very reasonable.

I recently hired them again to paint two more rooms and, once again, they did a great job. I would definitely recommend them to anyone needing these services.

Approximate cost of services:
$5,200.00
1 of 1 people found this review helpful.
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Company Response

Thanks a lot for this review Lorelei, it's always a pleasure for us to work for you and we look forward to the next time we get the opportunity to do so! Take care and have a wonderful Christmas!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Strokes of Genius Painting

At Strokes of Genius Painting, we pride ourselves on delivering quality, guaranteed workmanship at a reasonable price. . . AND on a reasonable timeframe! We are a 100% local company that has been serving the Ottawa area for over 20 years. Our reviews speak for themselves-- many years of overwhelmingly ...
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