Absolutely AWFUL! If I could give it 0 stars then I would. We hired them for our move out cleaning and carpet cleaning. Big mistake. There was a large stain in the carpet with carpet cleaning still in it. The benches were not cleaned properly, there was cat hair between the wall and the carpet in the bedroom and the living room, the wall leading up the stairs had some kind of streaky film and much more. I contacted Mango Maids because of the extremely poor job. They were apologetic and told me that they would send somebody out to clean "to our standards".
The next day when we met our landlord again to do the inspection, it was still unclean! Luckily I didn't trust their word and brought cleaning utensils with me. Again, there was still cat hair in between the wall and the carpet in the bedroom, cat hair on the bottom of the blinds, and somebody had chipped our base board then had the audacity to TAPE IT BACK ON!!! I am not making this up. Of course the company denied this but I know it was them because we did a walk through the previous night with our landlord as well, and that was not there. So of course, we complained again and they offered to refund us 1 man hour. Considering we got $250 taken off our damage deposit directly because of Mango Maids, I'd say that falls a little short considering we also paid over $500 to have that place cleaned. Let me also tell you about the awful customer service. They ignore you once they receive your money unless you hound them for a response. Pathetic.
- Approximate cost of services:
- $503.00