Been using homestars for reviews and thought I would add some myself.
Warren was easy to deal with and a very nice guy and his painter Luke was great. They took off the cabinet doors and sprayed them off site and painted the base cabinets onsite with brush and roller. They prepped them by sanding and cleaning, then priming and painting.
The base cabinets turned out great. Slightly textured but decent nonetheless. The doors turned out smooth and looked great as they were sprayed. Unfortunately, the durability wasn't the best. They primed with one of Inslx, oil based Kilz, or Zinnser Bin, can't remember which, and paint with iirc Benjamin Moore Advance paint. No clear coat finish. Warren had mentioned something about the clear coat finish being finicky in the drying/curing stage and they've moved away from it, or something along those lines. Over the next several months, we ended up with little chips and stains on several of the doors, which were more delicate that I expected.
We've sold that property several months ago and have moved on. In the future, if I were to upgrade cabinet doors, I'd probably just get them replaced rather than get the existing ones painted. And this isn't just getting them painted by Warline. I probably wouldn't get them painted by any company.
- Approximate cost of services:
- $1,900.00
- Company Response
Hi KC,
I am really sorry to hear you are disappointed with the results of your painting and I wish you had contacted us because your results are not typical. It's more than likely this would have been covered under our warranty and we could have addressed the problems with your cabinets. I reviewed your file and checked the products we used. Although we didn't do a clear coat finish (which does increase durability but also the cost) we used a high end cabinet coat finish.
My guess, without seeing the cabinets, is there must have been a substrate issue. I saw in some correspondence we had with you during the process that there was some bleeding going on and we applied a extra coat of primer and paint to address this. That would also indicate that there was something going on with the substrate.
We take pride in our workmanship, customer service and excellent reputation. I assure you that if you had let us know about these issues we would have gotten to the bottom of what was causing the problem and found a solution.
It can be challenging to work with a surface that has been previously stained. Proper prep and priming is essential and we take all the steps to get the best end product. On a few occasions (like yours) a problem arises that requires finding a solution to get the desired results.
I hope in the future you will provide us with the opportunity to show you the extent in which we stand behind our product and company.