We did have a few problems with the mover. We did voice our concerns to the company. We had a few issues with the three guys who moved us. They were all time sensitive issues that i need not get into. After a few calls and emails to the company it was rectified by fair reduction on the price of the move. I spoke with Paul And Brandon and they understood our issues and concerns and therefore gave us a refund back on part of the moving cost. My only concern is that they need to improve on there customer service to make the experience 100% rewarding for the customer and the company. Gary and i feel they stepped up to the plate and took our issues and concerns seriously and rectified the situation . We are happy over all now with the out come. Gary and i would like to thank Paul And Brandon for following though and looking after our concerns.
Dave and Gary Orangeville
- Approximate cost of services:
- $914.00
- Company Response
Hey Guys,
Thanks for the feedback. Sometimes things don't go perfect as we're all well aware. We did speak at length after your move and Im glad that we were able to come to a satisfactory solution for the trouble you experienced.
All the best to you and Gary in your new home and I hope we'll have the opportunity to deliver a perfect move for you someday.
Kind regards,
RoadRunners Moving & Storage