Westeck Windows

Windows & Doors Installation & Service
Chilliwack BC V2R 3C7
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63%

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Reviews for Westeck Windows

Average customer rating:
7.7 10 (57 reviews)

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Jay from Vancouver
Jay from Vancouver
1 review North Vancouver, BC
0/10

Windows

Absolutely the worst customer service. DO NOT use Westeck. If and when there is an issue with the order they will stone wall you and claim they are willing to make a resolution and then just stop contacting you. They're also wise to how often they get complaints and only allow half the order to be paid by visa (I'm assuming they have a LOT of chargebacks). If you do save any money on the product it will be heavily negated by the fact that they won't replace defective or incorrect order items even if it is their fault. You'll be left with barely functioning or incorrect windows/doors. Not worth the aggravation.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

HI Jay, I'm sorry to have read your recent review; I would like to be able to resolve your concerns and listen to your feedback. Please contact me anytime at 1-877-606-1166 or by email @ jeffw@westeckwindows.com

Mel from North Vancouver
Mel from North Vancouver
3 reviews North Vancouver, BC
0/10

Home renovation

Ordered 12 windows for our renovations. We ordered the windows only to have one delivered without the frame and another were the screw was stripped. We contacted Westeck only to find out the rep we bought from no longer worked there. The new rep blamed us for not looking over the order, though our original order says all windows need frames. Rep said we would have to pay for the frame and new window when it was their fault. We continued to be on contact with the rep, and he stopped contacting us (he was rude). We left several messages to speak to the manager, no contact has been made. What company doesn't contact customers when they are unhappy, and blames customers? Sorry rep, I know you want your commission but you certainly do outfit deserve it.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Good day Melissa,
I apologize for your experience and I would like to hear more about it. Please contact me anytime at 1-877-606-1166 or by email @ jeffw@westeckwindows.com

Patricia Boscacci from Langley
Patricia Boscacci from Langley
1 review Langley, BC
10/10

New Home

Had new doors and windows installed . Stefan was wonderful, very helpful and knowledgable and he addressed all our concerns. He assisted us from beginning to end. Would recommend Stefan and his team!

Approximate cost of services:
$30,000.00
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Amanda from Vancouver
Amanda from Vancouver
4 reviews Vancouver, BC
6/10

Windows and Doors

We had Westeck Windows and Doors installed on 2 occasions. We were very happy with the finished product once we received all the correct products. We had a delay with some doors arriving and some windows were the incorrect ones and we had to wait for replacements. Also a few windows had flaws in them, Westeck replaced them at no cost but it took a long time to receive them, I would recommend the product but you will need to keep on top of them to have all the work done.

Approximate cost of services:
$20,000.00
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Dexter H from Chilliwack
Dexter H from Chilliwack
1 review Chilliwack, BC
0/10

Windows

We had our Windows installed in early 2013 all went well. After the installation I did some quality checks on the windows and noted that the rubber seal on the inside of the windows had what looked like puncture holes in them. I also noticed that some windows had some dirt, spots between the glass. So I called Westeck and they told me they would get back to me. Weeks later I called again and nobody returned my calls. I went to the office in Chilliwack and spoke to the receptionist at the front counter who told me she had passed the message. Again I asked for someone to stop in and have a look at my complaint. About one week later a service technician came over to my house and looked at my windows. When asked about the puncture holes in the rubber seal he told me that the needle used must have been dull when the windows were manufactured. They told me the windows are fine and the gas would not leak. When asked about the dirt between the windows I was told that only one window would be replaced, as the other windows did not meet the warranty specifications for dirt visible at 3 meters. Had I known how bad this product was going to be, I would have inspected each glass before installation.
So now I was told they would order me a new glass and install it. After almost one year of waiting they still have not installed it. Wow what a surprise…
So at the beginning of this year I went back to Westeck and ordered a French door (what was I thinking) At the time I ordered the French door I told the sales person about my problem and he told me it would be looked after.
After getting my French door installed I waited one more week to see if they would contact me about my warranty issue but they did not. I decided to go to the office in Chilliwack and speak to someone. I walked to the front counter and spoke to the receptionist who told me to leave my name and number again. I told her why should I, they never call back and I went on explaining my previous issue. At the same time a manager walked past and I told him the issue and again he told me they would take care of me and have someone contact me. Well guess what, it has been one week and nobody contacted me again. I have officially given up on this company and have told my daughter not to purchases any windows from this company. They are full of promises and no actions. The leadership in this organization is clearly lacking and does not have a grip on its employees.

Approximate cost of services:
$10,000.00
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Chuck Morris from Chilliwack
Chuck Morris from Chilliwack
1 review Chilliwack, BC
10/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Once again the people at Westeck have come through. A rush order needed to be filled and if not filled in the tight timeline we had to deal with a client would not receive their modular camp buildings on time. Thanks again Westeck! You continue to impress us with your dialogue and your great service.
Chuck Morris

Approximate cost of services:
$2,800.00
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Company Response

Chuck, we are very happy we came through for you and your needs. Thank you for your kind words. We at Westeck strive to be the best we can be.
We look forward to working with you in the future!
Michelle White, Westeck Windows & Doors

Riley O'Connor from Courtenay
Riley O'Connor from Courtenay
1 review Courtenay, BC
10/10

Replace window latch

Phoned and asked about replacing window latches on Westeck windows. Asked for pictures. Sent replacements to Nanaimo whcih I picked up. No charge. Terrific people to deal with for sure.

Approximate cost of services:
$100.00
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Company Response

Riley,Thank you for the great review, we're glad you're happy with the service!
Michelle Westeck Windows and Doors

Paul and Erika  from Chilliwack
Paul and Erika from Chilliwack
1 review Cultus Lake, BC
9/10

New Windows, skylights and front door

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Paul and I are very pleased with the service we received from all of the staff at Westeck. From our first visit to the showroom to the final delivery everything was just as it was quoted and promised. The quote was very competitive, the staff were very knowledgeable and delivery timelines were exactly as promised. We would highly recommend Westeck Windows and Doors.

Approximate cost of services:
$12,000.00
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Stone from Vancouver
Stone from Vancouver
1 review Chilliwack, BC
10/10

New doors

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Stephan Kuipers was wonderful to work with. Very knowledgeable and helpful and always friendly and personable. Although he was busy with various other, much larger projects, I was never made to feel that my small project was any less important. During the ups and downs of the building process my dealings with him have by far been the bright spot.
As far as the doors are concerned, the superior quality and craftsmanship is evident and I am very happy with them

Approximate cost of services:
$9,500.00
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Company Response

Stone,thank you for the terrific review! We are delighted you had a great experience and that we have made you happy with the craftsmanship of our product. We strive to be the best we can be! Michelle, Westeck Windows and Doors

Krzysztof Kotecki from TSAWWASSEN
Krzysztof Kotecki from TSAWWASSEN
1 review V0 N1 S0, BC
1/10

Windows and doors for a new house

Order in Nov 2013 with delivery in Jan 2014. First shipment 3 weeks late and after 100% payment arrived with missing windows and doors. On March 11 items are not delivered. A $21000 patio door defective and not closing. Service technician can't fix. Do not trust this company and never pay 100% up front.

Approximate cost of services:
$82,000.00
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Company Response

Hi Krzysztof, I apologize for your hardship with your order. I would like to speak with you regarding it and would be happy to look into this further.Please contact me @ 1-877-606-1166 or via email @ michellew@westeckwindows.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Westeck Windows

When a multi-national window and door company closed shop in the BC market many good, hardworking people lost their jobs, and families their livelihood. Armed with a dream to provide employment for those workers and a new approach to the industry, one of those inspired people dared to forge a ...
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