Ordered 56 custom colored, low E argon windows painted in custom color for new build. All pre-order measurements confirmed on site by sales staff. When units arrived, 16 windows were wrong size; (too small). Custom color was wrong on all windows. CEO Casey Kerkhoff looked after the problems personally, tracing the colour error to the paint supplier in Ontario. Casey sent a crew over to Victoria and brought all the removable parts and screens back to the Chilliwack shop and repainted them. Because the windows had been installed before the colour mismatch was identified, Casey sent a team over to spray the frames in situ with the correct colour. His representative, Andrew was very professional and accomodating to both myself and my builder. Overall, I am very pleased with the outcome. Casey and Westek did a very commendable job fixing a mistake caused by a third party supplier. Often, it isn't the controversy that is our downfall; it is how we react to it that we are judged. I will use Westek again in future builds.
- Approximate cost of services:
- $50,000.00
- Company Response
I'm glad we were able to work with you to resolve the problem with the paint color on the windows. We stand behind our products and look forward to working with you in the future. Brenda Westeck Windows & Doors