Did not stand behind their work
Last fall Image Enhanced repaired the bottom of my front steps. Within a month the mortar began to crumble and I send a photo to Clayton. He said it was too late in the season to fix it then so he would do it in the spring. When spring came, a piece had broken off, and I emailed a reminder, which he acknowledged but nobody came. I emailed again and he replied that the piece broke off because mailmen, etc, were stepping on it - ignoring the fact that the mortar had crumbled before the piece came loose. He also denied that it was under warranty, although the document I have from him does not say that. He eventually reattached the broken piece but did not replace the other crumbled mortar, and there is no warranty.
- Approximate cost of services:
- $400.00
- Company Response
Customer Project - Price $433.08 HST included - Leonard Vanek, 117 Munro Blvd, Toronto Ontario. Thank you for your customer feedback. When we reinstalled the 2 inch by 4 inch piece of stone on your step, you were informed that it was not warranted (in writing) - as published online and attached to your final invoice. Eventhough your project was not warranted, we returned (NO CHARGE) when the weather warmed up (installing the stone near the edge of the tread that the delivery personnel stepped on and forced loose). We went over and beyond for you and it is a huge surprise that we received this review. We still LOVE you and would return a third time if you requested our assistance (for no charge).