Failed to diagnose the problem the first time around. $5,000 later we still had a leak. They suggested replacing whole roof as a solution. I eventually pointed to the source of the leak at which point they did the repair. No problem with the work done, in fact the guy who did the eventual repair was great, but the initial work was clearly a stab in the dark.
In Response:
In fairness - yes the small front roof was part of the $5000. Apologies for misstating.
" Once we removed this deck there was an obvious leak that my crew was able to repair."
I believe this was the issue all along. After the initial testing and assessment you were "99% sure it was not the flat roof".
As I said already the actual work once completed was fine - even more than fine. My issue was with the initial assessment and your assertion that the "obvious" leak wasn't the original problem.
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Bruce,
I am sorry you feel I did not properly resolve your roofing concerns and felt you needed to write this review rather than call me again to discuss any unresolved concerns. I am happy to hear your leaking has stopped and not returned since we did the work this past summer. We do a lot of work in the beaches and always answer our phones and are prepared to respond however we can to make sure our customers are happy. We have done over 1000 roofs and our main work is repairs. I would like to address the "failed to address the problem first time around". Arthur and his crew assessed your older home in the beaches in the early winter of 2011. At that time we stated this entire roof system should be replaced, given it was failing in multiple areas, however the projected cost to do a proper tie in replace 2 flat roofs, a mansard, and deck would run you over $15,000. We are always mindful of budget and this is why many customers choose us as we can start where we believe the damage is coming from and move on from there allowing you to budget for the “big nut”. Most roofing companies will not touch partial roofs or tie ins to other roof systems. We quoted you several options and before we attempted the work we tarped the area to make sure this was in fact where the leak source was. After a few good rain falls it was proved that the leaking stopped in the area we tarped, we proceeded to replace the failing front porch roof for $1400.00, and the mansard and skylight in the area we agreed the leak was. This was another $2600.00
You then called us in the spring to say your leak persisted, which is a bad call for us to receive. Water will always follow the path of least resistance, and water can be coming from several leak sources especially when you have several roof systems and protrusions that are failing, and will travel along the pathways to the same leak source.
We sent Victor and his crew and they spent the afternoon doing water tests and could not find the leak source coming from the area we originally assessed or replaced. At that time it was decided to send my flat roof expert to remove the wooden deck to assess the lower flat. Once we removed this deck there was an obvious leak that my crew was able to repair. They installed new flat roof system to a 1/3 of the flat roof and tied this into walls and patio.
Yes your total bill was over $5000 but we replaced your front porch roof, your back mansard roof, replaced a skylight, tied this mansard into siding and a patio door and lower flat roof. We also removed your back deck, installed new cap sheet to the flat roof by torching methods and replaced the deck. I am happy your leaking stopped and know you would call us again if it did not and we would come out again. I will caution you to budget for the upper flat and siding as well as the patio doors replaced. I know you have spent a lot of money on your interior and unless you have a water tight exterior you will have future problems.
Most homeowners have no idea the skill level require to do siding, torching, skylight installation and shingle work. I am very proud of the crew I have hired and the crews are all highly knowledgeable and skilled.Team Fixer