Homes By Avi Inc.

Where do I start. Was so excited to buy a Homes by Avi spec home, looked beautiful and was excited on this journey as a first time home buyer. Lets start, they do NOT disclose anything, unless you do your research and know what questions to ask, they will not tell you anything. This is their sales tactic. Be warned, they fit electric water tanks (not disclosed unless you read every single document, then you will find it but they certainly do not tell you), this is a cost saving on their part as electric tanks are cheaper. They sales staff do not always tell the truth or mis-communicate things. We were told by a sales staff member that a reason they changed out their windows from a 2 story (18ft drop) pane of glass to divided glass was that 'it looked to grand among the other houses', of course, found this was untrue! Upon pre-inspection of the new home, we found out that our shower glass was too short for my 6ft1" fiance and the tiling was messy and not flush to the shower glass cubicle. We were told that this was a standard shower height (it does have a frame) and that the showroom was an upgrade - again, if this is true, not disclosed, not in any of our documents stating the size or anything as 'standard'. The Selections Centre Manager tried to tell us that the standard size they fit of shower glass is 5ft5" to 5ft8" which is ridiculous!!! That is not a standard size, she also went on to explain and send photos of what we shower height we had, it certainly was not and my fiance would take off his head just trying to get in the shower!! They tried to charge us for this, as they kept saying it was an "upgrade". We argued it out and after them trying to intimidate us to get us to back down, they agreed and absorbed the cost themselves!! This should have been done without the battle. They had over two weeks to do it and ensured us it would be done before possession. It wasn't so had to chase them up to make sure it would be done. Tried calling the General Manager but he appeared to hang up midst conversation and never responded to voice mails, we showed up at the Avi offices as that was the only way to make sure we could deal with someone. It was eventually done the day after possession! Now we have issues with our balcony door with water pooling in as there is no proper seal on it and it isn't flush to the frame, or driveway is eroding and the concrete under the steps are eroding, we had a crack in our basement wall that was leaking in water we found on moving day, that has been filled but it is an issue that shouldn't have happened. I understand settling cracks in the concrete floor, but the foundation wall!! Its been an endless battle and that is just after 3 weeks of moving in. I dread to think what I will find wrong next!! Do not build with them, they unprofessional approach, bad product and attitude of using intimidation and trying to make people give up is appalling for a company of this size!! Never ever again would I use or recommend this company!!!

Haven purchased 3 new homes I would say this last one had the most issues. I had to contently be watching to make sure what we agreed to happened. Going through the finishing process was painful. Constant mistakes were made almost every time communicated. The issues didn't end at the sale side.
They only care about the sale, so once you take possession, good luck having your concerns dealt with then. They hide behind Alberta New Home warranty program for everything. So if you have an issue that isn't a major defect you are on your own! For the amount we paid for the home, I expect a certain level of customer service. Avi does not care.
I would not recommend them to my family or friends after the way they treated us in the end.

Everything seemed to be going well. We bought a unit at Canoe that was to be a rental property last summer and will be taking possession in August. This spring, we find out that our previous possession date was moved from Sept or Oct to July or August. When questioned, AVI representatives stated that this has been repeatedly identified in frequent emails. As it turns out, there were more than one email lists and the most used had the WRONG address for us! We had missed countless emails and construction updates and now we're to prepare for possession in as little as a month.

After a stressful period things died down. When it came to closing the deal, yet another error on AVIs part occurred which has cost us dearly. And the worst part of it all, absolutely no effort to rectify the situation. In fact, the area sales manager has insinuated that we never did identify the unit as a rental property! From the very beginning we were very clear of the point and several emails have been sent bs k and forth asking various questions about tenants, rentals, rental income etc. But why the big deal?? Because if a condo is to be a rental, the GST rebate does not apply. That would have saved us over $4000 and was identified on our purchase agreement. So now all of a sudden we are on the hook for thousands of dollars that we had never agreed to plus additional legal fees in order to clean up AVIs mess. AVI then submitted the wrong SIA which very nearly cost us many more thousands in late fees. And when approached by us asking them to consider rectifying the situation by even paying the extra legal fees that were brought on by THEIR errors, I was told that we never told them it was a rental property. Deciet and complete unprofessionalism is what you will find with AVI in Calgary.

We took possession of our Homes By Avi home in Walden two weeks ago. Since the moment we walked into the show home and met Michelle and Amy we have had nothing but positive experiences. They are friendly, professional and patient as well as their design staff and all the rest of the people we've dealt with to help us in the process. The Walden team was wonderful to work with and highly recommend!

First things first, I have purchased two properties from two different home builders and after having dealt with both, it is safe to say I would NEVER purchase another property from Homes by Avi and I would not recommend them to family or friends. There were issues throughout the entire purchasing process. Every time we tried to bring these issues up with management, we were treated terribly and none of our concerns were ever taken seriously. We were led to believe we would receive certain things included in our property that we realized on the day of possession were not included. The possession date kept getting pushed month after month and the only way we found out about this way by calling them and we always felt as though we were pestering them. I definitely would not recommend this company, as other commenter's have said, I would definitely be leery about purchasing through them.

We received the most greatful and amaizing customer service from all sales staff of Homes By Avi at Walden show home location. We met two wonderful girls who took care of all our needs and made our purchasing experience simple the the best experience ever. Fully recomended, if you are looking for a new house do not hesitate to check them out.

We have been trying to get HBA to fix our Humidity problem in the Condo units for the last 3 years. Every time it gets above 0 in the winter, it rains out of the ceiling on the top floor. The PM has been promising that it will be fixed...still waiting.

I have recently moved into my new home in Nolan Hill, and other than a few minor touch ups after possession this has been an absolutely terrific experience!!! Homes by Avi made the buying process easy and kept me informed throughout. My selection centre appointments were fun and extremely helpful, and the final product is even better than I thought it could be. I will recommend Homes By Avi to anyone that will listen as we are so incredibly happy that we decided to have them build our home.

If you are looking to buy a house from this company I'd advise not to do it . My mother spent a lot if money to bulid a house with this company and our house has a methane gas leak that homes by avi have not fixed since our move in date . Terrible company with terrible workers. The people who bulit the house washed
down grout in the drain witch has resulted in our house stinking of methane gas which is rediculous bad for your heath . Terrible company who hire stupud people to bulid their houses . Can not stress how terrible this company is and how they treat their customers . Absolutely terrible company .