Ashton Service Group

We had a 3-ton Mitsubishi heat pump system installed in January (2023) and I would not recommend Ashton. The outside unit was not secured and the work was done without permits. I gave Ashton the benefit of the doubt and over two months to remedy this, yet they still have not scheduled all of the required permit inspections.

Ashton did not level the ground before installing the unit and as a result the unit was not secure, leaning and quite tippy. This posed a hazard to children that could easily knock over the 260 lb unit onto themselves or others. It took nearly two months to get them to come back to fix the issue and we had to get a manager involved so they would respond.

Ashton charged us fees for permits and told us that all permits had been applied for, however we learned that this was not true. After our sales person told me permit all the inspections were scheduled I called the City and they had no record of Ashton applying for anything.

I have had to call the City numerous times myself to understand which permits are required and educate Ashton on the requirements. Despite all of this Ashton still has not scheduled the electrical inspection even though the unit was installed over 11 weeks ago. The City told me permits should have been pulled before the work was started and we should not be running the appliance without permits.

Each week Aston provides a different excuse as to why they have not scheduled the inspection yet (staff doesn't know the process, staff has COVID, staff has a family emergency, etc.). At this point I don't have much faith that Ashton is capable of completing this job.

If you do end up hiring Ashton, I would not recommend agreeing to pay them in full until after permits are obtained and the work has been completed to your satisfaction.