Aqua Brass

Purchased a rain shower head just over 6 years ago and paid over 800 for the head. Noticed that it was leaking out the sides while showering. Contacted customer service with a video showing the issue and was asking what can be done to fix the problem. I was told that some of the jet outlets where plugged. Which none of them where but cleaned them anyways. Which they have been cleaned weekly for the last 6 years. Then sent another video back and was told that there is more underlying damage and there is nothing they can do for me. NEVER buy this product ever

My designer ordered coated brass taps for my ENTIRE custom built washroom last year. We cut the marble backsplash to fit these taps. The wall mounted faucet was also built into our washroom mirror. The finish started coming off onto my hands within the first week. My brass taps started changing colour and rusting, it looked awful by the end of the month. I contacted the store who assisted in the communication process. Aquabrass told me to go buy brasso, I did so and spot cleaned my shower head, it wiped the finish right off (please see picture). I had then refrained and disallowed my toddlers from using that washroom because the finish from the knobs would come off onto my hands and smell rusty and toxic. Aquabrass agreed to replace it. I was told it would take 2 weeks for my parts to come in and the company dissapeared. I had to inquire consistently after not hearing back with any updates. False promises of a 2 weeks arrival time, turned into another 2 weeks, and another two weeks more. Finally when my replacements finally came in 5 months later, half of the items were completely wrong. They sent me a kitchen faucet to replace my bathroom one, the shower knobs were the wrong style. Now I'm in the waiting process again. It's been almost 2 months and I still have not hear back from them. No reply to my emails. I moved into my home almost a year ago and I still have not been able to resolve these issues. I cannot change to another brand because the holes are already drilled into my marble and glass for these fittings. It's embarrassing to have people come over to my house and use the washroom. My brass taps spotted black brown and silver now. So disappointing. (I have attached a picture of the shower bar that I decided not to install because of the condition of us, this is how it looked prior to me even using it; cheap and plastic)

great service everything was great no complaints. guys were good and cleaned up after. would reccomend them and will maybe use their services in the future. could be cheaper but they do ok work for the time frame they say

Thank you Aqua brass. My uncle hasneeded your help and you were very quick in the repair. We called you and 1hour later it was done. Very professional, I recommend your company to everyone! many thanks!

loved the service everything was great no complaints. guys were good and cleaned up after they left. would def reccomend again and will use their services in the future. one of the best in montreal for sure