Trail Appliances

I bought a fridge from them and the ice maker sound like a jet engine in my kitchen. Their service reps are trying to gaslight me by saying nothing is wrong, but I've never heard a fridge sound like this in my life. So I guess I've been conned out of over $4000 this place should be avoided they will not help you.

I bought a water filter, and talk to the sales person over the phone. He collected my information and said that it would only take a few moments to pick up the item. When I went to pick up the item there was confusion about the order number at the sales desk, at the reception area, as well as in the delivery area. I spent over 45 minutes making this single transaction. Promises broken. My time is important. Im not coming back here again. I cant imagine how a more complicated purchase would look.

What a disaster of an experience with this company.

Purchased a new Electrolux washer/dryer set on Sunday March 13. Unit was delivered on Tuesday the 15th. The good part of the story ends here.

Halfway through the first cycle, a large amount of water began flowing from the ceiling on the floor below the washer. Water damage on three levels of the house in total. Flooring damage, ceiling damage, and door/trim damage.

Restoration services were activated by the home insurance company that evening and Trail said they would send someone next day to look at the unit.

No one came the next day, but they did finally send someone the following day (two days after the incident).

The Trail technicians assessment was that the leak happened from one of the pumps where a tab had broken off. My guess is that when they were brining it in, they put it down a little hard were the technicians words used to describe what probably happened. Sounds like a nice way of saying the delivery people dropped it Sure am happy I decided to record that conversation for evidence.

Trail was no help during the insurance investigation. The original unit was gone, and their official response did not match their technicians on site assessment.

Trail accepted no responsibility for this damage. My insurance premiums have gone up, and now I have to disclose water damage in the sale of my home (when the time comes).

Kayla at the SE store was professional, flexible,knowledgeable and easy to work with. The 4 Trail employees who came to deliver and install were equally so. Great service!

I would recommend seeing Symphony and Levi for your appliance needs, Symphony was courtesy and helpful in my search for a new fridge within my budget and she explained an interest free payment option as well. And Levi made it happen. And in explaining my urgency; as my fridge was no longer functioning; Levi and Symphony arranged for next day delivery!!! So super happy with the customer service at Trail, and also Mark at the finance desk was a joy to deal with. Thanks Team!!!

I needed a new washer and dryer and was looking for an LG. There were no LG's in stock and the sales person said that it would be a few weeks before they got the model that I wanted and it was not guaranteed that they would even get it then. He said that the only models that he recommended were LG and Electrolux. The only Electrolux that was available was a higher end model that was more expensive than I wanted. The sales person said that I had 7 days to return them if I decided not to keep them. After bringing them home the washer was very loud and not working properly and the dryer after one use had an error code and said the call service. Meanwhile I found the LG model elsewhere and on sale. I phoned service and the earliest they were able to come out was a week away so I decided to return them. They said to call the sales person who was out that day and the person that answered said that she would have a manager phone me. They had the service department phone me instead so I phoned back and they again said a manager would phone. No one phoned so the next day I went to the Crowfoot Calgary location. Both the sales person and his manager told me that I was not able to return them and the salesperson said that he never told me that I had 7 days to return them. I asked that they look into the error message that I was getting and they promised to phone me back that day. I never received a call back and now a day later no call. I was a return Trail Appliances customer but will NEVER buy anything from them again. I now see on the website that they do have the 7 day return policy and yet the 2 men looked me straight in the face and said they did not.

Dealt with sales person AJ he was very knowledgeable, helpful and friendly which was greatly appreciated after our experience at another large box store. Our fridge was delivered when expected by very polite and professional young men who had to take doors off purchased fridge to bring it in. They as well were friendly and proficient, will definitely buy future appliances from AJ at Sunridge Trail appliances!

I Bought a washer and dryer from Trail Appliances via online chat. I also paid to have them installed and the old ones hauled away. From the very first load the dryer has been displaying a code that means either the vent is plugged, or there are too many bends (restricted air flow).

It had been many years since we had the vent cleaned so we believed it was plugged and had someone come in to clean it. However, since the cleaning the code still shows up after every load.

Since the vent behind the wall is a straight line to outside, this could only mean the installers did not hook up the vent hose very well (too many bends or possibly even crushed).

After the first call to Trail I was told they'd talk to the installation department and get back to me. They never did. On the second call I was told they would not do anything about the install because I didn't pay for their "premium" install which I guess means their "basic" install means maybe things will work properly or maybe they won't. I was told I'd have to call the manufacturer who I'm betting will also tell me they don't deal with poor installs.

I went in the Sunridge location to buy a washing machine. Shawn, the salesman, was amazing! He was super friendly, listened to me, didn't try to up-sale me, and made sure I got what I came in for. In fact, everyone, from the receptionist to the cleaners were welcoming and attentive. This was very different from my experience at one of the big box stores where the salesman did this 15 minute-long song and dance to try to get me to buy the extended warranty. I highly recommend the team at the Sunridge location. I couldn't have asked for a better experience.

Update: trail contacted and replaced the hinges on the oven door, it now at long last appears to close properly. We appreciate that they did this at no cost and honoured the fact that the issue was flagged while under warranty.
We bought all of our new kitchen appliances from Trail Appliances when doing our reno. The sales team was fine, but nothing special. Delivery had some issues, we had paid for take away of our old appliances but the delivery team did not have that recorded so had to come back almost a week later to remove the old appliances. Our fridge immediately started having problems, with a bizarre and annoying clicking noise to which we were told after the repair person came out that they could not find a problem so to just deal with it. Then, our oven started shutting off and resetting when in use. We had a service technician out three times to replace the same part, which was always only a very short term solution, it would work for a couple weeks then start doing the same thing. Obviously there was a larger problem at hand but they refused to admit it. After the last replacement part we did not use our oven for a couple weeks and when we finally did the SAME issue started up again shortly there after so when we called in we were told it was past the 30 day warranty of the part and we were now past our one year warranty so there was nothing they could do. I will never buy from Trail again! They just provided a bandaid fix for our stove to get us past warranty so they would not have to do anything and never did acknowledge they never fixed our fridge. Terrible service and quality.