Trail Appliances

Trail appliances has one of the most pathetic customer service... We bought the new built home and with that trail appliances came and believe me I am having hard times to deal with their call centre staff... our water dispenser has been leaking and we requested them to repair it to which were told that they’ll have to replace the door... they ordered the door in October and said it will take 4 months for the door to arrive and on March 18th 2021 they
were suppose to replace it and on the same day we get the call from the technician that the door arrived had a dent and they’ll order new door and the customer service will call you ASAP... today is Wednesday I didn’t hear from them so I called and encountered their utterly rude staff no empathy with the clients.... they say oh it will take atleast more six weeks to arrive... shut the water and wait we can’t help it... their manager Julia was more rude than her associate said we can’t do anything and when I said about their competitors and their good customer service she suggested me that I should go with them instead... I mean I was blown away by her customer service... I’ll make sure that I warn my friends and family to not do business with them.