Trail Appliances

Happy with Trail until we got our furnace installed. Great guys and good job but simply not happy with it. Fan is weak, AC won't cool lower than 22. After numerous inquiries and service visits it was determined all equipment was fine. They explained how it all worked and explained all the safety features to prevent it from being overworked or froze over - and to protect then from warranty calls. So in the absecense of possible issues that may arise, they have installed a fail safe system for them that barely keeps us cool.
Went in today as it is now getting hot and they tried to first sell me a service call to check equipment. Well after 6 visits last season we all know it is good...it is operating the same as when new....the same as when we were not happy with it in the first place. Lol....bumped the complaint up the chain to the mechanical manager at the south Calgary store and he could only say it has been more than a year so nothing can be done. They took up the whole hot season sending techs out to ensure us equipment is good. We waited until this year hot season and it still sucks. Bottom line: make sure that when they choose the furnace and ac for your house, you get them to check all equipment at once if you are not happy with the product...as opposed to drawing it over til winter. Or maybe buy in fall. Regardless of which, I watched the mechanical manager deal with it quickly which a shake of the head and what looked like laughter as he sent the nice service manager and advisor to break the news.
Filled our whole house with appliances, tankless hit water, water softener, garage heater...all good people and happy with product....but dont let em sell ya on a good deal for furnace ac pack...and make sure if not happy just say that and keep saying it within a year so you dont get sheistered into keeping crappy product.

Cheers