Just recently bought a new Bosch dishwasher from Trail Appliances and so disappointed with their customer service. Staff did not seem knowledgeable at all about product and when I brought the dishwasher home, turns out I needed to buy extra parts including an ELECTRIC POWER SUPPLY KIT! I don't understand why a dishwasher wouldn't come with all parts and even if it doesn't why isn't it disclosed to begin with??? On top of that, they carry the dishwasher but apparently not the parts that are needed to make the dishwasher work - to order these necessary parts will now take additional hunting and a lot more days - WOW - just amazed by this experience overall.
- Approximate cost of services:
- $800.00
- Company Response
Good Afternoon,
Thank you for your comment and bringing this to our attention. First and foremost, I would like to apologize for any inconvenience or frustration we may have caused you when you purchased your Bosch dishwasher. Above all else, providing excellent customer service is our main goal and I am sorry your experience at one of our Calgary locations was not a positive one. Given the opportunity, I would like to learn more details about your case and to be able to make things right. Please contact me at 403-212-8548 at your convenience.
Regards, Patricia