Why are you stocking and recommending LG products when LG will not sell functional parts to Canadians? If I lived in the US I could have fixed my washing machine leak in a jiffy with a $16 part but in Canada I have to call for service which is $85 just to have them ring my bell. Canadians are certainly capable of fixing many of the things that go wrong with their appliances and this condescending treatment is insulting and unfair. As long as you are selling LG to unsuspecting fools like myself LG Canada will get away with this. Either discontinue selling their product or ask them to supply functional parts to Canadians. As long as you supply their products you are part of the problem.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Janis,
Please accept my apologies for any inconvenience or frustration you have experienced obtaining functional replacement parts for your LG appliance. Your input and feedback is vitally important to us and we always want customer expectations met even after they leave our stores. To better understand the issue feel free to reach out to me directly at 403-212-8548.
Sincerely, Patricia