Disappointing Customer Service!
I called in to get assistance on servicing my water softener that they previously installed. The customer service person on the phone (Rosty) was not helpful at all as he didn't offer any technical insights. Anyway, I did book the service call and the technician arrived at my home only to say that I wasted my time and money as no service was needed! I tried to follow-up with Customer Service and I didn't get a call back! I WOULDN'T USE THIS COMPANY AGAIN FOR SERVICE! WILL NOT RECOMMEND!
- Approximate cost of services:
- $130.00
- Company Response
Thank you for your comment and bringing this to our attention. First and foremost, I would like to apologize for any inconvenience or frustration we may have caused you. Above all else, providing excellent customer service is our main goal and I am sorry your experience with our Calgary location representatives was not a positive one. Given the opportunity, I would like to learn more details about your case and to be able to make things right. Please contact me at 403-212-8548 at your convenience.
Sincerely,
Patricia