Initially when booking with this company, I received a great rate along with very helpful assistance from Bav in their customer service department.
This great impression slowly deteriorated after a year when they started to charge my bank account double the agreed upon monthly rate in order to make up for an administrative error on their part. After trying to contact Grand Alarms numerous times and leaving many messages on the hope that somebody "will get back to me", we came to a resolution but I am still waiting for it to be finalized!
The installation set up was just ok - the technician came late (at night) and worked very slowly. He ended up sitting down at our kitchen table and even watched TV while working!
Other than their mediocre customer service, the actual alarm monitoring is everything I could ask for. Anytime the alarm was set off by accident, I received a call promptly!
Overall, I would not recommend this company on the sole basis of their customer service (or lack of)
- Approximate cost of services:
- $40.00