Post sale service is horrible!!! The piece on top of the refrigerator did not fit even though the actual measurement for the refrigerator was provided earlier. When we received the appliance we noticed it did not fit in the area. Mr. Nitin did not pick up phones or not replying to text. Tried several times to reach him, Mr. Nitin just ignored all the calls from us and mostly placed us in call block list. The piece is required to cut and re-paint before re-install it. Also one of Cabinet Drawer makes noise due to contacting with counter top. My kitchen looks cheap now even though I spend premium price. I might complain consumer board.
Regarding Kitchen Island: I never noticed a kitchen island without a back panel. If back panel was not considered in price this should be treated as a design error and should not be charged extra to the customer later. Kitchen Island is not just a cabinet design; there must be a back panel. Later we were requested to build a drywall behind the kitchen island and we did not agree for the wall since there won’t be much difference between the Kitchen Island and cabinets if we build the drywall.
Sorry to say that I am not new in Canada and this is my second house renovation work and I am fully aware of Canadian culture, I know how we value our consumers.
The company met delivery and installation timeline. Responses before sale were good.
If you are not worried about post sale service, this can be a good choice.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
The facts described are Totally false. The amount of professional services that I NITIN MEHTA provide in this industry is far superior then competition.
When you hire a handy man services v/s Liscenced trades but natural
You get cheap work in your flooring its not level at back of fridge we have given a perfect fit measurements and a piece of valance over and above just in case I also told you over phone you can remove the FRONT PIECE and your fridge can take extra 2" even if your floor is uneven. I offered that to do it at extra trip you declined. If my installer has to come and fix other handy mans poor job then you have to pay for Professional man trìp and time. You declined.If you keep on asking us to do favours after favours we can't keep on doing it for FREE.
1) Gave a back panel for Island 180$ value you declined to pay.
2) You were given complete set of drawings for your renovation you hired some one who do not read drawings so you kept on requesting me texting photos to check some other agencies work for free which I always did and then you kept on demanding to come and check on site FOR FREE.Mr ASIF this is Toronto And people value for quality service and its to be paid. You want list of items for free, demand extra services for FREE one has to stop some where.
If you agree to pay we are there to come and resolve your issues which were NOT because of our poor workmanship.
We have a great track record but once in a while we come across people like you who do not respect other professionals time and gas.
Your review means a lot to us we still stand behind if you agree to pay for the island panel, the trip to remove the valance piece let us know via email.
Thanks