Joe from Snap Pest Control found & fixed a nagging mouse entry point that another company could not fix even though I paid them a lot of money which now seems to be overkill going by some other great pest control companies I researched. After using a certain Pest Control company that charged me $3500 to inspect the external structure for rodent entry points & then plugging them up as well as fixing a squirrel entry point, plus $275 for double baiting the attic, baiting the garage & inside the house (even though I kept telling them no mice had ever entered the inside of the house & that they were only within the walls), I still had evidence of mice in the walls from the pungent odor coming from the bedroom above the attached garage & spreading to the adjacent room. After much pleading with that pest control co. they finally sent out a 27-year veteran of the industry who came, took a good look around & re-assured me that my house was totally sealed & that I had absolutely nothing to worry about but when I asked him why I was still smelling the rodents he said that it was from the mice that were already trapped inside & that they would eventually die off after a week or two after finding & eating the bait in the attic. I was almost convinced but not quite, having already lost confidence with this company; my worst fears were realized when a week after this inspector left I began to notice that pungent mouse odor (not dead ones but live ones); of course I could differentiate between a dead mouse odor & the stench of their nests but this company totally & conveniently disregarded this. So then began the process of contacting this company & pleading with them again & again but they in their minds were satisfied that they did a good job & thought I was imagining things even though I was suffering with these noxious pungent smells that was spreading from room to room. Their story kept changing - first it was 2-3 weeks, then it became 6 weeks, even though it's more than 6 weeks, then they said the mice will eventually find the bait. Their attitude was terrible in the sense that they were grilling me to see if I was imagining things even though they kept telling me that they believe me but in the next breath they kept asking me irrelevant questions like they did not believe me – total giveaway. I see a previous review which talked about the same issue they had with this company despite them providing proof of the mice droppings. They did not follow up on the bait stations inside the house & attic either - apparently they double-baited so no need for follow-up. What kind of company is that! They kept telling me about their 3-year warranty but what was the point if they could not even come right away while the problem was still ongoing, just soon after they supposedly sealed up the place! I don’t trust that warranty & I will never call them back - bye bye to my hard earned money. They caulked unnecessary places without fixing the real problem,except that it was easy for this company to show they did a lot of work! If they could not come & inspect & fix my nagging problem now, how will I ever expect them to come within the next 3 years? I think NOT! They quoted me almost $200 (per hole) to cut holes in the drywall & place bait & deodorizer but that's a temporary fix so I did not buy that. The conclusion: I finally found Joe Bruno from SNAP PEST CONTROL & after reading his 10-star reviews on HomeStars, I knew I had found the most honest & experienced guy so I called him & told him the story of my life & after spending a short time inspecting the external structure, he found the opening where mice were still entering – despite the so-called professional job by the other company. Joe did not even charge me for his work as he felt so bad that I had spent such a lot of money on the other company. I did not even have to plead with Joe about my story – he, being so professional, honest and an expert in the business, understood exactly what I explained to him and he set to work with his PIN-POINT investigative/detective skills. He has a knack for sniffing out those mice. I know now that my problem is solved because I trust Joe & I saw him in action. I will always call on Joe in the future to inspect my house annually. I will certainly spread the good news about his work. I have proof of his excellent work with the photos below which I intend to place on my review of the other sub-par pest control company.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Snap Pest uses the correct methods to identify pest entry points - they have a knack for it - so I am confident they are doing their best and also learning new things from each job they do and that in turn sharpens their already sharp skills.
- Any advice to offer fellow homeowners facing a similar project?
- Contact Snap Pest Control as they are extremely honest and expert in this field. They have an unusual knack for snooping out these pest entry points.
- Company Response
Thanks for the lengthy review. I received the call last week while out with a colleague that owns another pest control company in Milton. Clearly upset my client proceeded to tell me her story and I was amazed, however; not entirely surprised in the least because I have encountered this shameful practice before. Mainly centred in the Mississauga, Oakville, Burlington, and the Milton areas I would say there are 3-4 companies out there that are getting these huge dollar values on mice jobs. The attitude is profit driven at any cost and usually involves soffit caulking, insulation removal, baiting and long warranties and no on-going plan. The last time I encountered these guys was in Oakville where another elderly lady paid $3500 for a mouse job and still had the mice. The caulking job in this review was unnecessary because the soffits were tight enough except for the front area. Mice were entering via a gap in the garage door and scaling the wall to enter the bedroom above the garage. I was surprised they missed the opening because it was plain to see and made sense given where the smells were concentrated according to my client. There was no need for a squirrel door,and double baiting consisted of adding 8 more blocks which they charged $ 275 dollars. Also, no quarter inch mesh to the most vulnerable areas where wall meets foundation. Interestingly enough just last week I had a former employee of this company call me to inquire about a job and I when he told me where he last worked I told him I was not interested. I would have done the whole job for around $275 I did the job for free because I felt so bad for my client. I will check in on her periodically.