Diamond Tile And Contracting

We had 3 people come in for a quote, and Dino was very competitively priced (providing a quote within 24 hours). We both had liked him the best based on his promised satisfaction and professionalism so we went ahead with him.
Sanil laid our tiles and did a great job. In the washroom we had 12*24 natural stone tiles that he had to lay on slightly crooked walls, but did a great job to fix the imperfections. We ended up being 4 tiles short so Sanil had to wait a few days for us to order more tile but Sanil nor Dino complained or asked for more money.
For the remainder of the house (475sq ft total) we had 12*24 glossy porcalein tile laid in a staggered 70/30, 3 step pattern. One area was the kitchen, we completed most of the demolition ourselves and Dino was the only guy who was willing to remove a few of the old tiles under the fridge and dishwasher that were difficult for us to get to (the other contractors told me I had to do it). Sanil laid the tiles evenly and made sure it was level and paid good attention to detail. The following is what REALLY sets Dino's company apart from others: when Sanil was done the main floor, we noticed that the tile pattern was laid incorrectly in a small area of the kitchen. I contacted Sanil and he immediately drove over to see. He was very professional about it, apologizing and not making excuses. I then emailed Dino that night around 11pm with pictures of the area and he quickly responded with an apology and that he will purchase new tiles and replace the area. He did not try to make an excuse or tell me it's not a big deal. His only concern was that we are satisfied and happy, even if it meant emailing us at midnight to put our mind at ease. He had the new tiles delivered the next day and Sanil removed and replaced the area. We understand mistakes do happen, and it’s the way in which they handled the mistake that made them truly stand up to their reputation.
That seems to be the theme with Dino - customer satisfaction guaranteed. He does not want full payment until you are 100% happy and will make sure the work is done and anything is fixed if required. I highly recommend calling Dino when you need tile work done. You will not be disappointed!