En Wise Building Science

Enwise conducted our energy audit in January--the audit itself was fine but when they submitted our paperwork to the government they made a mistake resulting in our grant being short $500. When I called to find out what had happened, messages were taken but calls were not returned--until I threatened to write a bad review on Homestars. Within hours I had the return call and the admission that they had made an error when the grant amounts were submitted. I was asked "What would it take to make me a happy customer?"...I responded that a discount or refund on what I paid for the audit would help; they said they would see about that once I received my 2nd government grant cheque, and that they had been thinking of offering a discount on one of their systems (as if I would purchase from a company who doesn't return calls!). So now, I have been waiting over two months for the remaining grant money, I've had no follow up call from Enwise, and I felt it was time to share my experience with the Homestars community. I'll edit this review as the story progresses--hopefully they will make improvements to their customer service!