Company is closed and has a Bailiff notice on door - effective Jan 20, 2018
- Approximate cost of services:
- $0.00
Company is closed and has a Bailiff notice on door - effective Jan 20, 2018
Thank you for your review. We were pleased to be of service and glad you liked our service. Kumar and Munira
Bad hardwood and even worst customer service
In response to customer complaint above, this is our explanation:
1. Customer came with his wife to select the hardwood. Chose the product and the colour. We do not tell our customers what to choose or buy. It is up to them.
2. All hardwood scratches and dents if you don't take care of it.
3. Customer's sub-floor was uneven when we installed the floor. We mentioned this problem to the customer but he said go ahead and install.
4. Cracks can happen if the humidity level is not mantained. We specifically told him to maintain humidity level as well tell this to all our customers.
5. Both husband and wife chose the colour and we did not influence their decision in any way.
6. The hardwood customer selected is North American red oak and customer selected a dark colour as it was their preference. We gave the customer a complimentary full cleaning kit and explained to him how to maintain his floor. The rest is up to him.
Thank you John and Claudia for the review. I appreciate it as it reflects on our company and most importantly customer service. We will be glad to serve you in future if need arises. Kumar
Purchase and install floor and base board in family room
Thank you Mitchell for taking the time out of your busy schedule to write positively about our products and services. We are very glad you are happy with the work we have done. Hope to do more in the future if the need arises. Kumar
hardwood flooring replacement on main floor
Thank you Rob very much for the glowing review. We appreciate you taking the time to write this review. Enjoy the new look and Happy Holidays to you and your family. Kumar
Thank you Laurie (and Mike) for taking the time to write the review. We appreciate it. Both of you were very pleasant to deal with. Kumar
Thanks Mary Anne for taking the time to write. We appreciate your kind words and hope can be of service in the future. Regards, Kumar
Thank you Mr Roberts. It was such a pleasure that you were/are one of our customers. We appreciate your business and look forward to providing you more service in future. Kumar and Munira
Hello Martha. Thank you for taking the time to write the review. It was a pleasure dealing with you and we will be more than happy to serve you again in the future. Best, Munira