It was time to get a new Air Conditioning unit since our 40+ year unit finally broke down. I called Convertible Heating and Air Conditioning based on a Money Saver ad. I spoke to Antoinette in customer service. She was very friendly and helped to setup an appointment with their HVAC Consultant, Mike, the following morning. Mike was right on time and he was very friendly, professional, knowledgeable and patient. He quoted various AC unit options that would suit our needs. He also provided some literature on AC basics. I did get quotes from other AC providers but I found Convertible to be very competitive. I was able to schedule an install with Mike within 24 hours. The service technician, Ali, was right on time, worked diligently and finished the install within the time quoted. He also provided me with tips to get better AC performance and proper care of the unit. The invoice amount was exactly what was quoted, no extras. I was so impressed with Convertible, across the board, and I will continue to work with them on scheduled maintenance in the future.