From start to finish I had nothing but a positive experience.
From initial contact on homestarts from Marnie (do you sleep?) to Chris coming in to assess the home and our needs and finally the installation guys. The two gentlemen were prompt at 9 am friendly and took care of our home. Like Chris said instillation took 4 hours, they also installed my new thermostat for no extra charge. Upon completing the furnace stopped blowing hot air within about 20 minutes of them leaving, I called chris and the installers were in contact within 30 minutes. The installer tried to trouble shoot over the phone (my suggestion) but no luck. The guys came back at about 8 pm at night. (They were about 2 hours away). When the head installer (Kumar sorry if i spelt wrong) came in and found the issue within seconds. It was a small wiring issue with our old water pump.
All in all, prompt service, friendly, reasonable and honest with great follow up. I did my research on a lot of companies and the biggest complaint about this company was warranty because people didnt register online. Registered mine and I feel like I am in good hand for the years to come!
- Approximate cost of services:
- $3,107.00
- Company Response
Marshall, ha, this is the best review ever. Thank you so much. And, I guess since I am responding to this, while working on the long weekend at 1:00am, I guess I do not sleep much.
But its worth it.Thank you for all your words of support and showing others that we are really good at what we do. And yes, you are right, most people do not register online, even with our reminders, and letters, and even after handing people the labels right off the box, people forget. The MFG's are very strict about it, and the homeowner must do it. All we can do is remind and empower, and we do that at every step.
You are in good hands now.
All the best - thank you on behalf of my brother Christopher and our long time gems Kemar and Eric.
Thank you,Marnie Amodeo
General Manager